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Sabre needed new ways for its 9,000 employees in 59 countries to connect as it was globalizing. Its non-U.S. employee base grew from 15 percent to 55 percent in three years, and non-traditional officing rapidly expanded. So the company developed cubeless.
cubeless:
- Is an enterprise Web 2.0 community environment that is easy to understand and use
- Is built from the ground up specifically for secure corporate use
- Uses familiar human interaction models, such as Q&A and sticky notes
- Leverages a proprietary relevance engine to make information actionable
cubeless allows users to:
- Share best practices
- Answer important business questions
- Find colleagues with specific skills and knowledge
- Discover hidden expertise
- Solve business challenges
- Support each other
- And, yes, even socialize
Other companies asked Sabre to license the technology to solve their similar business challenges. What began as a tool to address Sabre's own needs is now licensed externally.
cubeless' business goals include:
- Create broad adoption and frequent use of cubeless, and
- Generate positive, documented business outcomes.
Sabre realized the following results from employing cubeless:
- Generates broad use
- 60% - 70% of Sabre employees actively use the system each month
- Yields frequent use
- 60% of questions asked are answered within one hour of posting (90% in 24 hours)
- Average of 30 page views per employee user visit
- Each question posted to the community receives an average of nine answers
- Provides positive business outcomes (see examples in "cubeless in action" tab on awards submission page):
- Financial (time, money saved)
- Reduced time required to find information / answers
- Decreased support costs
- Eliminated duplicative or unnecessary activities
- Organizational
- Groups focusing on shared interests
- Remote workers especially feel more connected
- Cultural
- Employees taking on leadership roles
- Colleagues speak up and are heard
- Personal
- Authentic caring for one another occurs each day
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