Service-now.com

I can't think of a better match for the managing category than the first and only SaaS / Web 2.0 IT service management product available on the market today. Service-now.com was built on the Internet from the ground up and our developers take inspiration from consumer Web technologies and apply them to an enterprise service desk product on steroids. Web 2.0 is what our users know and like to use, so why not give it to them in an enterprise IT management application?

Who hasn't requested technical help from the IT folks at work? Usually a help desk product interface stands in the way of truly efficient help for the end user. And just think how the help desk worker must feel. They are often stuck in a thankless job dealing with other people's problems made worse by legacy help desk technology that is frozen in mainframe era interface and functionality.

Service-now.com is essentially a Web and open source component mashup that is held together by the gravy of SaaS, SOA and IT Infrastructure Library (ITIL) services and processes.

Significant effort by IT organizations to align services and processes with best practices like ITIL are often thwarted by existing legacy technologies that don\'t support best practices. The flexibility and ease of use of Service-now.com mirrors many of the design attributes of the most popular consumer Web properties like myYahoo!, Amazon, iTunes and Google and applies those attributes to an enterprise product. This drastic reengineering of the IT service management experience to be more like the Web 2.0 IT workers have grown up on has been very popular with our enterprise customers.

According to our customers:

Thomas Panicker, Cisco, said, 'Service-now.com actually revitalized our whole group. We saw more efficiencies within our team than we probably saw in three to four years prior. In addition, Service-now.com is actually delivering on the anywhere, anytime promise of Web 2.0 functionality. I am not tied to my desk with this tool.'

Susan Ryan, Blue Cross Blue Shield of Minnesota, said, 'Service-now.com was one of those 'duh' moments for us. If you look at other tools, what they cost and how hard they are to implement and program, and you compare them to this which is easy and cheap. Well 'duh'.'