Why Read This Report
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives responsible for "end user computing" — the delivery and support of technology and services to employees. The devices and applications your firm's employees use every day are an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of IT leaders over the past decade is one of increasing control and narrowing options for employees, in service to auditors and in fear of risk. It's time to put your single-OS, single-device mentality in the rearview mirror and make peace with the reality of the multidevice world. This playbook delivers strategic and practical guidance from Forrester's work with hundreds of firms globally that empower their workers to choose yet keep audit and security standards high. This report introduces and explores a new notion in enabling technology for employees that will take hold over the next five years — agile workforce enablement.