For Customer Experience Professionals

Health Plan Customer Experience Professionals' Introduction To Making Proactive Chat Work

    Why Read This Report

    Health plan customer experience professionals are tasked with reducing administrative costs (principally by diverting calls from the call center), while driving customer satisfaction scores up. This mandate encompasses sales, service, and health improvement scenarios. Proactive chat can be an effective tool for some user and business goals but shouldn't be applied to those parts of the health plan business that are especially complex.
    US $ 499
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.

    TOOLS & TEMPLATES

    • Vendor Selection Aids:

      Features To Consider In Chat Vendor Selection