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Henry Dewing

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

As principal analyst at Forrester Research, Henry Dewing supports Infrastructure & Operations Professionals who plan, build, and run unified communications and collaboration (UC&C) workloads for enterprises. Henry also investigates the adoption of new technologies by information workers and the ways that I&O Professionals can accelerate and optimize technology adoption across their business.

His expertise spans the development and adoption of UC&C technologies, including the role of managed services, the telecom supplier landscape, and next-generation business models. Henry analyzes the demand and utilization of services such as Internet protocol telephony, unified communications, collaboration services, social software, and fixed-mobile convergence in the context of changes in overall industry structure and the ever-closing gap between IT and telecom.

Previous Work Experience

Prior to joining Forrester, Henry held senior management roles at Compaq, Intel, and Nokia, working to establish development and channel partnerships to deliver converged communications solutions. Before that, Henry worked in A.T. Kearney's communications industry practice, where he undertook projects to align strategy and operations at firms throughout the telecommunications market. Henry began his telecommunications career at Bell Atlantic, holding positions of increasing responsibility in operations, engineering, business planning, and corporate finance.


Education

Henry holds a B.S. in physics engineering and mathematics from Washington and Lee University and an M.B.A. from the University of Virginia.

Research Coverage:

Collaboration Platforms, Competitive Analysis, Decision Making, Economic Outlook, Enterprise Collaboration, Enterprise Portals & Search, Enterprise Portals, Intranets & Extranets, Enterprise Web 2.0, Knowledge Management, Mergers & Acquisitions, Video & Teleconferencing, Web Content Management

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47 results in Reports

  • Henry Dewing

  • For Infrastructure & Operations Professionals

    Report:Market Overview: Sizing Unified Communications

    Stalled Market Blossoms To $14.5 Billion In 2015 As Barriers Fall

    Henry DewingFebruary 05, 2009

    Forrester forecasts that the market for unified communications within enterprises in North America, Europe, and Asia Pacific will reach $14.5 billion in 2015. Unified communications (UC) is an...

    • Downloads: 1923

  • For Infrastructure & Operations Professionals

    Report:Market Overview: The Broad Opportunities In Managed Services

    Facing Uncertainty And Change, The Managed Services Market Is Poised For Growth

    Henry DewingNovember 07, 2008

    All firms are interested in managed services to help manage and mitigate their risks associated with technology decisions — particularly in a down economic environment. Forrester sees some...

    • Downloads: 1635

  • For Infrastructure & Operations Professionals

    Report:SWOT Analysis: Microsoft Unified Communications, Q3 2007

    Microsoft Markets Complete Package Of UC Application Servers

    Henry DewingDecember 31, 2007

    Microsoft's leading share in IM and email puts it in an excellent position to win a substantial share of the unified communications (UC) market. How will it differentiate? With a holistic product set...

    • Downloads: 1236

  • For Infrastructure & Operations Professionals

    Report:The Managed Service Market Continues To Percolate

    Economic Worries Drive Consideration, While Business Value Drives Satisfaction

    Henry DewingJuly 14, 2009

    Managed services vendors promise mitigation of economic and technology risk to business customers, and some IT professionals are buying those services. The market for many new and traditional managed...

    • Downloads: 1157

  • For Infrastructure & Operations Professionals

    Report:Top Unified Communications Predictions For 2008

    Henry DewingFebruary 20, 2008

    In 2007, the vendor side of unified communications (UC) saw tremendous hype, while many buyers struggled with confusion, wondering exactly how to define UC and what UC meant for their businesses....

    • Downloads: 990

  • For Infrastructure & Operations Professionals

    Report:SWOT Analysis: Cisco Unified Communications, Q4 2007

    Cisco's Network-Centric Approach Delivers UC Services Rapidly

    Henry DewingFebruary 04, 2008

    Cisco's experience in bringing convergence to market — starting with its Architecture for Voice, Video and Integrated Data (AVVID) in 1999 — has given it the experience and market...

    • Downloads: 1088

  • For Infrastructure & Operations Professionals

    Report:Social Enterprise Apps Redefine Collaboration

    Henry DewingNovember 30, 2011

    Businesses need better productivity tools to equip information workers to be successful. To date, firms have invested in a menagerie of tools — email, instant messaging (IM), voice over...

    • Downloads: 1065
    • Comments: 2

  • For Infrastructure & Operations Professionals

    Report:Seven Myths About Unified Communications And Collaboration

    And Corresponding Realities That Further Adoption And Acceptance Of Unified Communications And Collaboration

    Henry DewingMarch 23, 2010

    Unified communications and collaboration (UC&C) has become a hot topic in technology circles, making it critical for technology vendors to know the market and deliver products that will be bought and...

    • Downloads: 877

  • For Infrastructure & Operations Professionals

    Report:Firms Want Managed Unified Communications

    Solutions Must Mitigate Technology — And Business Risk

    Henry DewingJuly 11, 2008

    The number of unified communications (UC) evaluations and pilots is up more than 20% since last year. However, those pilots have not yet translated into full deployments. Why? Unclear value of ROI,...

    • Downloads: 843

  • For Infrastructure & Operations Professionals

    Report:Cloud Strategies To Drive Telco Growth

    Telcos Should Provide Wholesale Infrastructure For Cloud Services

    Henry DewingFebruary 09, 2012

    Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

    • Downloads: 1008
    • Comments: 1
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:How Tech Strategists Can Ride The Coming Tidal Wave Of Business Video

    Opportunities And Issues For Video And Networking Vendors

    Henry DewingApril 01, 2010

    Video will become the new business norm for communication and collaboration over the next five to 10 years. Why? Technology maturity, end user demand, and competitive pressures drive further...

    • Downloads: 854

  • For Infrastructure & Operations Professionals

    Report:Predictions 2009: What's In Store For Unified Communications?

    Business Value And Delivery Models Key To Future Growth

    Henry DewingJanuary 20, 2009

    2008 saw most firms finally understand what unified communications (UC) means. Now, the conversation has shifted to the specific value UC provides firms — particularly in a tight economic...

    • Downloads: 748

  • For Infrastructure & Operations Professionals

    Report:CDN Road Map: New Solutions Storm The Market

    Bundled Services Expand The Business Value Of Content Delivery

    Henry DewingMay 22, 2009

    Content delivery network (CDN) leaders like Akamai Technologies, Limelight Networks, and CDNetworks face a perfect storm. Ever more demanding customers, a burgeoning Web, and new content delivery...

    • Downloads: 763

  • For Infrastructure & Operations Professionals

    Report:SWOT Analysis: Avaya Unified Communications, Q2 2008

    Avaya's Technical And Marketing Initiatives Deliver UC Value

    Henry DewingApril 22, 2008

    Avaya's historical leadership in business voice communications is helping drive its business forward into the next century with unified communications (UC) and collaboration offerings. Avaya is a...

    • Downloads: 708

  • For Infrastructure & Operations Professionals

    Report:Jump-Starting The Unified Communications Market

    Prospective UC Buyers Are Waiting For System Interoperability

    Henry DewingSeptember 10, 2010

    Prospective buyers of unified communications (UC) systems are becoming more aware of the potential benefits, but UC trial and deployment activity remains stagnant. Many buyers are waiting for...

    • Downloads: 711

  • For Infrastructure & Operations Professionals

    Report:Preparing For Uneven Corporate Adoption Of Video Communications

    Video-As-A-Service Will Accelerate Video Into The Business Mainstream

    Henry DewingMay 09, 2011

    Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect video...

    • Downloads: 646

  • For Infrastructure & Operations Professionals

    Report:Inquiry Insights: Unified Communications, Q4 2007

    Henry DewingJanuary 15, 2008

    One of the many services that Forrester offers to clients is analyst inquiry — clients can ask the analyst of their choice any question they want. In aggregate, these one-on-one interactions...

    • Downloads: 526

  • For Infrastructure & Operations Professionals

    Report:Inquiry Insights: Content Delivery Networks, Q4 2007

    Henry DewingJanuary 18, 2008

    Sites like YouTube, iTunes, and uefa.com (Union of European Football Associations) exploit the now-ready infrastructure to deliver rich experiences over the Internet, leading both consumers and...

    • Downloads: 540

  • For Infrastructure & Operations Professionals

    Report:SWOT Analysis: Nortel Unified Communications, Q1 2008

    Nortel's "Business Made Simple" Strategy Delivers UC In Mixed Environments

    Henry DewingMarch 19, 2008

    Nortel has staked out a "Business Made Simple" strategy based on the observation that hyper-connectivity — powered by unified communications (UC) — is a foundation of the business world...

    • Downloads: 602

  • For Infrastructure & Operations Professionals

    Report:SWOT Analysis: IBM Unified Communications, Q3 2007

    IBM's Commitment To The Customer On UC Promises A Robust Solution

    Henry DewingNovember 28, 2007

    IBM's commanding market share in IM and email puts the company in an excellent position to win a substantial share of the unified communications (UC) market. How will it differentiate? With its...

    • Downloads: 621

  • For Infrastructure & Operations Professionals

    Report:Communications-Enabled Business Processes

    Innovative Uses Of Communications To Improve Business Efficiency

    Henry DewingSeptember 18, 2007

    People are more successful when they are better connected to the processes and applications on which their businesses operate. Business leaders today are challenged to seamlessly connect increasingly...

    • Downloads: 517

  • For Infrastructure & Operations Professionals

    Report:The Screening Of Global Business

    The Business Digitization Voyage Evolves In Three Phases

    Henry DewingJune 16, 2008

    Today, progressive firms are introducing video and other types of digital media like audio, podcasts, and digital pictures to improve business processes and collaboration. However, most firms are...

    • Downloads: 483

  • For Infrastructure & Operations Professionals

    Report:A Picture Is Worth 1,000 Words: Business Video Growth

    Improved Communications And Collaboration Drive Interest In Business Video

    Henry DewingOctober 26, 2009

    Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of...

    • Downloads: 528

  • For CIO Professionals

    Report:Will Unified Communications Make Virtual Worlds Relevant To Business?

    Yes, But It Won't Be Overnight

    TJ Keitt, Henry DewingOctober 31, 2008

    Virtual worlds have consistently struggled to demonstrate their relevance to business leaders. Problems with the stability of the technology, lack of compelling case studies, and failure to integrate...

    • Downloads: 529

  • For Content & Collaboration Professionals

    Report:Telepresence: The Cadillac Of Videoconferencing

    Life-Size Conferencing With No Perceived Latency

    Claire Schooley, Henry DewingApril 18, 2007

    Telepresence videoconferencing emulates in-person meetings with life-size images of remote participants. Specially constructed telepresence rooms provide the lighting, sound, acoustics, furniture,...

    • Downloads: 514
 
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