Forrester

For Infrastructure & Operations Professionals

Report:Continually Improve Business Meetings With Better Process And Technology

If You're Not Planning Your Meetings, You're Planning To Fail

With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

• Downloads: 125
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For Infrastructure & Operations Professionals

Report:Use Context To Drive A Seamless UC&C Service Layer

Vision: The Communications And Collaboration Infrastructure Playbook

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

• Downloads: 171

For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Market Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 428
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For Infrastructure & Operations Professionals

Report:Build A Better Business Case For UC

Business Impact: The Communications And Collaboration Infrastructure Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to...

• Downloads: 443
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For Infrastructure & Operations Professionals

Report:Communicate And Train Sustainable Service Management Changes

Change Management: The Service Management And Automation Playbook

This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

• Downloads: 261

For Security & Risk Professionals

Report:Identify, Engage, And Train Mobile Stakeholders

Change Management: The Mobile Security And Operations Playbook

This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

• Downloads: 368

For Infrastructure & Operations Professionals

Report:Cloud Strategies To Drive Telco Growth

Telcos Should Provide Wholesale Infrastructure For Cloud Services

Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

• Downloads: 1008
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Social Enterprise Apps Redefine Collaboration

Businesses need better productivity tools to equip information workers to be successful. To date, firms have invested in a menagerie of tools — email, instant messaging (IM), voice over...

• Downloads: 1065
• Comments: 2

For Infrastructure & Operations Professionals

Report:Information Workers Are A New Buying Center For Enterprise Technology

A Changing Workforce Demands New Solutions And Business Models

Technology vendors today are faced with a new market dynamic: Individuals inside companies, primarily information workers (iWorkers), are choosing, procuring, and often paying for technology products...

• Downloads: 402

For Infrastructure & Operations Professionals

Report:Microsoft Bets Big On Skype's P2P Network

Microsoft Has The Opportunity To Launch Profitable Enterprise Services

Vendor strategists across the technology industry have been consumed by the Microsoft acquisition of Skype since the announcement earlier this week. During this time, we've talked to strategists from...

• Downloads: 183

For Infrastructure & Operations Professionals

Report:Preparing For Uneven Corporate Adoption Of Video Communications

Video-As-A-Service Will Accelerate Video Into The Business Mainstream

Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect video...

• Downloads: 646

For Infrastructure & Operations Professionals

Report:Jump-Starting The Unified Communications Market

Prospective UC Buyers Are Waiting For System Interoperability

Prospective buyers of unified communications (UC) systems are becoming more aware of the potential benefits, but UC trial and deployment activity remains stagnant. Many buyers are waiting for...

• Downloads: 711

For Infrastructure & Operations Professionals

Report:How Tech Strategists Can Ride The Coming Tidal Wave Of Business Video

Opportunities And Issues For Video And Networking Vendors

Video will become the new business norm for communication and collaboration over the next five to 10 years. Why? Technology maturity, end user demand, and competitive pressures drive further...

• Downloads: 854

For Infrastructure & Operations Professionals

Report:Seven Myths About Unified Communications And Collaboration

And Corresponding Realities That Further Adoption And Acceptance Of Unified Communications And Collaboration

Unified communications and collaboration (UC&C) has become a hot topic in technology circles, making it critical for technology vendors to know the market and deliver products that will be bought and...

• Downloads: 877

For Infrastructure & Operations Professionals

Report:A Picture Is Worth 1,000 Words: Business Video Growth

Improved Communications And Collaboration Drive Interest In Business Video

Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of...

• Downloads: 528

For Infrastructure & Operations Professionals

Report:Cisco Continues Its March On Collaboration Strategy

Decision To Acquire Tandberg Is About More Than Just Video

Cisco has made an approved offer to acquire Tandberg, promising to develop an integrated, unified, video-centric collaboration capability and foment the creation of a new market for unified...

• Downloads: 393

For Infrastructure & Operations Professionals

Report:North American Unified Communications Adoption Trends: 2009

Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research looks at unified communications (UC) trends in North...

For Infrastructure & Operations Professionals

Report:The Managed Service Market Continues To Percolate

Economic Worries Drive Consideration, While Business Value Drives Satisfaction

Managed services vendors promise mitigation of economic and technology risk to business customers, and some IT professionals are buying those services. The market for many new and traditional managed...

• Downloads: 1157

For Infrastructure & Operations Professionals

Report:UC Deployments Miss The Mark

Give Buyers Hard Financial Results

Forrester's recent network and telecom survey of buyers identified a troubling trend: Some early adopters of unified communications (UC) solutions are not deriving the benefits they expected for key...

• Downloads: 426

For Infrastructure & Operations Professionals

Report:CDN Road Map: New Solutions Storm The Market

Bundled Services Expand The Business Value Of Content Delivery

Content delivery network (CDN) leaders like Akamai Technologies, Limelight Networks, and CDNetworks face a perfect storm. Ever more demanding customers, a burgeoning Web, and new content delivery...

• Downloads: 763

For Infrastructure & Operations Professionals

Report:Market Overview: Sizing Unified Communications

Stalled Market Blossoms To $14.5 Billion In 2015 As Barriers Fall

Forrester forecasts that the market for unified communications within enterprises in North America, Europe, and Asia Pacific will reach $14.5 billion in 2015. Unified communications (UC) is an...

• Downloads: 1923

For Infrastructure & Operations Professionals

Report:Predictions 2009: What's In Store For Unified Communications?

Business Value And Delivery Models Key To Future Growth

2008 saw most firms finally understand what unified communications (UC) means. Now, the conversation has shifted to the specific value UC provides firms — particularly in a tight economic...

• Downloads: 748

For Infrastructure & Operations Professionals

Report:Market Overview: The Broad Opportunities In Managed Services

Facing Uncertainty And Change, The Managed Services Market Is Poised For Growth

All firms are interested in managed services to help manage and mitigate their risks associated with technology decisions — particularly in a down economic environment. Forrester sees some...

• Downloads: 1635

For Infrastructure & Operations Professionals

Report:Market Overview: Firms Will Get Wi-Fi/Cellular Calling

But Adoption Will Take At Least Three Years

A single mobile device that allows calling over a mobile and wireless local area network (WLAN) network promises IT executives a potential way to decrease mounting mobile voice costs as minutes of...

• Downloads: 378

For CIO Professionals

Report:Will Unified Communications Make Virtual Worlds Relevant To Business?

Yes, But It Won't Be Overnight

Virtual worlds have consistently struggled to demonstrate their relevance to business leaders. Problems with the stability of the technology, lack of compelling case studies, and failure to integrate...

• Downloads: 529