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Henry Dewing

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

As principal analyst at Forrester Research, Henry Dewing supports Infrastructure & Operations Professionals who plan, build, and run unified communications and collaboration (UC&C) workloads for enterprises. Henry also investigates the adoption of new technologies by information workers and the ways that I&O Professionals can accelerate and optimize technology adoption across their business.

His expertise spans the development and adoption of UC&C technologies, including the role of managed services, the telecom supplier landscape, and next-generation business models. Henry analyzes the demand and utilization of services such as Internet protocol telephony, unified communications, collaboration services, social software, and fixed-mobile convergence in the context of changes in overall industry structure and the ever-closing gap between IT and telecom.

Previous Work Experience

Prior to joining Forrester, Henry held senior management roles at Compaq, Intel, and Nokia, working to establish development and channel partnerships to deliver converged communications solutions. Before that, Henry worked in A.T. Kearney's communications industry practice, where he undertook projects to align strategy and operations at firms throughout the telecommunications market. Henry began his telecommunications career at Bell Atlantic, holding positions of increasing responsibility in operations, engineering, business planning, and corporate finance.


Education

Henry holds a B.S. in physics engineering and mathematics from Washington and Lee University and an M.B.A. from the University of Virginia.

Research Coverage:

Collaboration Platforms, Competitive Analysis, Decision Making, Economic Outlook, Enterprise Collaboration, Enterprise Portals & Search, Enterprise Portals, Intranets & Extranets, Enterprise Web 2.0, Knowledge Management, Mergers & Acquisitions, Video & Teleconferencing, Web Content Management

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16 results in Reports

  • Henry Dewing
  • Enterprise Collaboration

  • For Infrastructure & Operations Professionals

    Report:Market Overview: Sizing Unified Communications

    Stalled Market Blossoms To $14.5 Billion In 2015 As Barriers Fall

    Henry DewingFebruary 05, 2009

    Forrester forecasts that the market for unified communications within enterprises in North America, Europe, and Asia Pacific will reach $14.5 billion in 2015. Unified communications (UC) is an...

    • Downloads: 1923

  • For Infrastructure & Operations Professionals

    Report:Social Enterprise Apps Redefine Collaboration

    Henry DewingNovember 30, 2011

    Businesses need better productivity tools to equip information workers to be successful. To date, firms have invested in a menagerie of tools — email, instant messaging (IM), voice over...

    • Downloads: 1064
    • Comments: 2

  • For Infrastructure & Operations Professionals

    Report:Seven Myths About Unified Communications And Collaboration

    And Corresponding Realities That Further Adoption And Acceptance Of Unified Communications And Collaboration

    Henry DewingMarch 23, 2010

    Unified communications and collaboration (UC&C) has become a hot topic in technology circles, making it critical for technology vendors to know the market and deliver products that will be bought and...

    • Downloads: 877

  • For Infrastructure & Operations Professionals

    Report:How Tech Strategists Can Ride The Coming Tidal Wave Of Business Video

    Opportunities And Issues For Video And Networking Vendors

    Henry DewingApril 01, 2010

    Video will become the new business norm for communication and collaboration over the next five to 10 years. Why? Technology maturity, end user demand, and competitive pressures drive further...

    • Downloads: 854

  • For Infrastructure & Operations Professionals

    Report:Preparing For Uneven Corporate Adoption Of Video Communications

    Video-As-A-Service Will Accelerate Video Into The Business Mainstream

    Henry DewingMay 09, 2011

    Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect video...

    • Downloads: 646

  • For Infrastructure & Operations Professionals

    Report:Communications-Enabled Business Processes

    Innovative Uses Of Communications To Improve Business Efficiency

    Henry DewingSeptember 18, 2007

    People are more successful when they are better connected to the processes and applications on which their businesses operate. Business leaders today are challenged to seamlessly connect increasingly...

    • Downloads: 517

  • For Infrastructure & Operations Professionals

    Report:The Screening Of Global Business

    The Business Digitization Voyage Evolves In Three Phases

    Henry DewingJune 16, 2008

    Today, progressive firms are introducing video and other types of digital media like audio, podcasts, and digital pictures to improve business processes and collaboration. However, most firms are...

    • Downloads: 483

  • For Infrastructure & Operations Professionals

    Report:A Picture Is Worth 1,000 Words: Business Video Growth

    Improved Communications And Collaboration Drive Interest In Business Video

    Henry DewingOctober 26, 2009

    Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of...

    • Downloads: 528

  • For CIO Professionals

    Report:Will Unified Communications Make Virtual Worlds Relevant To Business?

    Yes, But It Won't Be Overnight

    TJ Keitt, Henry DewingOctober 31, 2008

    Virtual worlds have consistently struggled to demonstrate their relevance to business leaders. Problems with the stability of the technology, lack of compelling case studies, and failure to integrate...

    • Downloads: 529

  • For Content & Collaboration Professionals

    Report:Telepresence: The Cadillac Of Videoconferencing

    Life-Size Conferencing With No Perceived Latency

    Claire Schooley, Henry DewingApril 18, 2007

    Telepresence videoconferencing emulates in-person meetings with life-size images of remote participants. Specially constructed telepresence rooms provide the lighting, sound, acoustics, furniture,...

    • Downloads: 514

  • For CIO Professionals

    Report:AT&T And Cisco Systems Announce An Intercompany Telepresence Service

    Claire Schooley, Henry DewingJune 03, 2008

    Cisco Systems recently forged ahead of the competition by making Cisco TelePresence, its lifelike, "you are there" videoconferencing technology, available through AT&T. Information and knowledge...

    • Downloads: 437

  • For Infrastructure & Operations Professionals

    Report:Information Workers Are A New Buying Center For Enterprise Technology

    A Changing Workforce Demands New Solutions And Business Models

    Henry DewingAugust 04, 2011

    Technology vendors today are faced with a new market dynamic: Individuals inside companies, primarily information workers (iWorkers), are choosing, procuring, and often paying for technology products...

    • Downloads: 401

  • For Infrastructure & Operations Professionals

    Report:Cisco Continues Its March On Collaboration Strategy

    Decision To Acquire Tandberg Is About More Than Just Video

    Henry DewingOctober 06, 2009

    Cisco has made an approved offer to acquire Tandberg, promising to develop an integrated, unified, video-centric collaboration capability and foment the creation of a new market for unified...

    • Downloads: 393

  • For Infrastructure & Operations Professionals

    Report:Videoconferencing Rises Again

    New Business Imperatives And Technology Create Promising Market Opportunities

    Henry Dewing, Claire SchooleyMarch 30, 2007

    Legacy videoconference systems of all types have failed to live up to their promise because of technical complexity and user interface issues. However, an increasingly distributed workplace, growing...

    • Downloads: 270

  • For Infrastructure & Operations Professionals

    Report:Use Context To Drive A Seamless UC&C Service Layer

    Vision: The Communications And Collaboration Infrastructure Playbook

    Onica King, Henry Dewing, Art SchoellerDecember 20, 2012

    Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

    • Downloads: 170

  • For Infrastructure & Operations Professionals

    Report:Continually Improve Business Meetings With Better Process And Technology

    If You're Not Planning Your Meetings, You're Planning To Fail

    Henry DewingMarch 06, 2013

    With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

    • Downloads: 125
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