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Henry Dewing

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

As principal analyst at Forrester Research, Henry Dewing supports Infrastructure & Operations Professionals who plan, build, and run unified communications and collaboration (UC&C) workloads for enterprises. Henry also investigates the adoption of new technologies by information workers and the ways that I&O Professionals can accelerate and optimize technology adoption across their business.

His expertise spans the development and adoption of UC&C technologies, including the role of managed services, the telecom supplier landscape, and next-generation business models. Henry analyzes the demand and utilization of services such as Internet protocol telephony, unified communications, collaboration services, social software, and fixed-mobile convergence in the context of changes in overall industry structure and the ever-closing gap between IT and telecom.

Previous Work Experience

Prior to joining Forrester, Henry held senior management roles at Compaq, Intel, and Nokia, working to establish development and channel partnerships to deliver converged communications solutions. Before that, Henry worked in A.T. Kearney's communications industry practice, where he undertook projects to align strategy and operations at firms throughout the telecommunications market. Henry began his telecommunications career at Bell Atlantic, holding positions of increasing responsibility in operations, engineering, business planning, and corporate finance.


Education

Henry holds a B.S. in physics engineering and mathematics from Washington and Lee University and an M.B.A. from the University of Virginia.

Research Coverage:

Collaboration Platforms, Competitive Analysis, Decision Making, Economic Outlook, Enterprise Collaboration, Enterprise Portals & Search, Enterprise Portals, Intranets & Extranets, Enterprise Web 2.0, Knowledge Management, Mergers & Acquisitions, Video & Teleconferencing, Web Content Management

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7 results in Reports

  • Henry Dewing
  • Forrsights For Business Technology
  • Infrastructure & Operations
  • Technology Product Strategies

  • For Infrastructure & Operations Professionals

    Report:The Managed Service Market Continues To Percolate

    Economic Worries Drive Consideration, While Business Value Drives Satisfaction

    Henry DewingJuly 14, 2009

    Managed services vendors promise mitigation of economic and technology risk to business customers, and some IT professionals are buying those services. The market for many new and traditional managed...

    • Downloads: 1157

  • For Infrastructure & Operations Professionals

    Report:Top Unified Communications Predictions For 2008

    Henry DewingFebruary 20, 2008

    In 2007, the vendor side of unified communications (UC) saw tremendous hype, while many buyers struggled with confusion, wondering exactly how to define UC and what UC meant for their businesses....

    • Downloads: 990

  • For Infrastructure & Operations Professionals

    Report:Cloud Strategies To Drive Telco Growth

    Telcos Should Provide Wholesale Infrastructure For Cloud Services

    Henry DewingFebruary 09, 2012

    Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

    • Downloads: 1008
    • Comments: 1
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:A Picture Is Worth 1,000 Words: Business Video Growth

    Improved Communications And Collaboration Drive Interest In Business Video

    Henry DewingOctober 26, 2009

    Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of...

    • Downloads: 528

  • For Infrastructure & Operations Professionals

    Report:UC Deployments Miss The Mark

    Give Buyers Hard Financial Results

    Henry DewingJuly 08, 2009

    Forrester's recent network and telecom survey of buyers identified a troubling trend: Some early adopters of unified communications (UC) solutions are not deriving the benefits they expected for key...

    • Downloads: 426

  • For Infrastructure & Operations Professionals

    Report:Information Workers Are A New Buying Center For Enterprise Technology

    A Changing Workforce Demands New Solutions And Business Models

    Henry DewingAugust 04, 2011

    Technology vendors today are faced with a new market dynamic: Individuals inside companies, primarily information workers (iWorkers), are choosing, procuring, and often paying for technology products...

    • Downloads: 402

  • For Infrastructure & Operations Professionals

    Report:Marketing Unified Communications To SMBs

    Mind All Four P's To Win

    Henry DewingApril 17, 2007

    Technology marketers selling unified communications solutions to small and medium-size businesses (SMBs) have one tough job. Sure, these professionals already know to manage the four P's of marketing...

    • Downloads: 352
 
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