Forrester

For Enterprise Architecture Professionals

Blog:So, You Need To Create An EA Assessment Model? Five Tips To Speed Things Up

I receive a lot of inquiries from clients about an EA maturity/assessment model. It’s proven to be a common and excellent way to track EA’s progress and influence plans — so common...

For Application Development & Delivery Professionals

Webinar:Best Practices For Application Development Process Rationalization

Application development rationalization is the act of balancing too much and too little standardization of application development processes. Either extreme has significant drawbacks, ranging from...

• Downloads: 236

For eBusiness & Channel Strategy Professionals

Blog:Air Canada's Holiday Baggage Policies Show Some Consideration

Home for the holidays. It has a melodic ring to it, but the idea of lost baggage can be wincing. Air Canada has announced some customer service initiatives around baggage that are truly responsive to...

For Security & Risk Professionals

Blog:Managed Service Market Is Growing – Come On In, The Water’s Fine!

I reported that the managed security services market is growing in our recent Forrester Wave™ covering North American managed security service providers. Trustwave just issued a press release...

Discussion:The iPhone Is Not Meant For Enterprises

In addition to the 10 points mentioned in the article, it should also be noted that the iPhone requires iTunes to configure the device, sync its data, and to provision its wireless telecomm service....

For Application Development & Delivery Professionals

Webinar:Selecting A Software Change And/Or Configuration Management Solution

Software change and configuration management solutions are used to track and manage changes to development assets. Last year's Forrester Wave™ evaluated only process-centric solutions —...

• Downloads: 383

For eBusiness & Channel Strategy Professionals

Blog:Will Travel For Turkey

For the first time in more than five years, fewer Americans will be traveling this holiday - 41 million, down 600,000 from last Thanksgiving, according to the Automobile Association of America. ...

For Vendor Strategy Professionals

Blog:The end of the highly diversifed organization...

...represents a real opportunity for M&A services providers. While conducting my research into the M&A and broader corporate strategy services space, I observed that business intelligence and...

For Marketing Leadership Professionals

Blog:What Twitter's API Changes Mean For B2B Marketers And Vendors Of Social Marketing Tools

While it has been covered in many other places across the Web (start with Marco Arment, then Ben Brooks), Twitter’s API changes today should worry any social marketers who use tools and...

Discussion:CMDB: Get Ready, Get Set, Go!

A lot of great information in a relatively short document. A high level "how-to".

For eBusiness & Channel Strategy Professionals

Report:2010 Canadian Credit Card Secure Site Rankings

Depth Of RBC's Site Prevails Over Streamlined CIBC Offering

For the first time, Forrester evaluated the secure Web sites of four of Canada's largest credit card issuers — Bank of Montreal, CIBC, Royal Bank of Canada (RBC), and TD Canada Trust —...

• Downloads: 167

For Marketing Leadership Professionals

Webinar:Defining A New Consumer Device Category: Mobile Internet Devices

To register please contact Client Support at 617/613-5730 or 1-866-Forrester. Online registration for this teleconference is now closed.This teleconference was originally scheduled for May 17,...

• Downloads: 219

For eBusiness & Channel Strategy Professionals

Blog:Don't be distracted by headline-grabbing stats

Over the last week or so, a number of firms have published scary headlines and stats like, "Retail E-Commerce Growth Drops Sharply". We agree that it is a tough market all around and that the 12%...

For Chief Marketing Officer Professionals

Blog:My Innovation Conundrum

One of the 'hot topics' CMOs tell us they want to spend more time and thought on is innovaitons.  Rightly so, given that it is a sweet spot for top executives - 93% cite innovation as a top...

Discussion:How To Become An eBusiness Powerhouse

For Customer Insights Professionals

Blog:Understanding Tag Management Tools And Technology

Last week Forrester published Understanding Tag Management Tools And Technology. The new research couldn't have arrived at a better time; by any standard, 2012 has been a banner year for tag...

For Sourcing & Vendor Management Professionals

Blog:Consolidation Of The Chinese IT Services Market: The Race To Delivery Maturity

Gene Cao, Frederic Giron, Michael Barnes On August 10, rival IT outsourcers hiSoft and VanceInfo announced their intention to merge. The resulting entity will comprise a much bigger organization,...

For Business Process Professionals

Blog:Is BAM relevant in the age of lean processes?

Jim, in his podcast, discusses where BPM and BAM combine and  where they're going. ...

Discussion:Colocation Market Close-Up: New York City

Distributed Power Generation should be explored as an alternative in these congested areas. The 2006 EPA study submitted to Congress on Data Center energy efficencies compared a number of...

Webinar:Designing Better (Secured) Online Banking Sites

DescriptionOur research shows that secure site users are extremely valuable; compared with offline customers, they carry higher balances, are more likely to purchase additional products, and remain...

For eBusiness & Channel Strategy Professionals

Report:Case Study: How Barclaycard Helps Customers Manage Their Spending

Barclaycard Offers State-Of-The-Art Spending Categorization And Reporting

In August 2009, Barclaycard rolled out its new secure Web site, mybarclaycard, offering state-of-the-art functionality for managing credit cards online. The site combines excellent online banking...

• Downloads: 540

For Enterprise Architecture Professionals

Blog:Principles Don't Matter

Enterprise Architecture principles are arguably the most commonly created EA artifacts across EA teams. Unfortunately, principles also seem to be one of the least helpful artifacts EAs produce. What!...

For Security & Risk Professionals

Webinar:Defining A Security Framework

To register please contact Client Support at 617/613-5730 or 1-866-Forrester. Online registration for this teleconference is now closed.DescriptionThis teleconference will feature a discussion on the...

• Downloads: 280

For eBusiness & Channel Strategy Professionals

Blog:Cheap + travel. Search.

In a report we published last month called "Traveler Behavior in a Slowing Economy", we discussed how the current economic environment is forcing travelers to reduce their travel frequency and...

For Technology Marketing Professionals

Blog:The Heretech, episode 33: Chor-Ching Fan's major mash-ups

Chor-Ching Fan of Jackbe tells us how to build good mash-ups, the reasons for their adoption, and the kinds of solutions that are good fits for mash-ups. Plus, some quick research news (the Agile...