Forrester

Why Read This Report

Leading IT shops are leveraging today's recessionary climate to transform their organizations and the portfolio of services they manage and maintain. A new business-technology-as-a-service model, put forth by Forrester in July 2008, established a strategic framework for reorienting IT to greater value delivery of business technology (BT). This shifts IT from being a support function of lower value and cost management to a strategic partner delivering business technology management, where it governs relationships with its ecosystem of external and internal IT suppliers and manages it as a portfolio of BT services. The key is in determining what services have the greatest business impact and who can best deliver the underlying infrastructure services in support of these needs. This requires broadening your options from just in-house and traditional outsourcing to include software-as-a-service, cloud services, cloud computing platforms, and managed services, as well as all the traditional options, and connecting them via Web services, APIs, and open standards.