Forrester

Why Read This Report

The banking industry is going through its most challenging period since the Great Depression. Bank capital structures are stressed because of write-downs and write-offs, formerly high-flying investment banks face the more regulated world of retail banking, and customer care gets even more important as banks set off in hot pursuit of deposits. This report provides brief descriptions of six companies meeting diverse or emerging banking industry needs that range from better ways to reduce fraud costs, more effective tools to manage the banking workforce, more meaningful customer interactions, and partnerships that are tackling the very big and nasty problem of mortgage defaults.