Forrester

Why Read This Report

The past year has tested the mettle of the insurance industry. Insurers like The Hartford Financial Services Group and Lincoln National Group converted to bank holding companies to take advantage of Troubled Asset Relief Program (TARP) funds. The downturn laid waste to an industry that had been seen as a safe employment haven, and, because of its financial conservatism, the industry shifted its cost-cutting focus into high gear. These insurance industry changes have prompted the emergence of new approaches, new vendors, and new markets that are changing the insurance technology vendor landscape. This report provides brief descriptions of companies meeting diverse or emerging insurance industry needs and offers insights into new strategic opportunities for vendor partnerships and acquisitions in areas like agent performance management, business intelligence and analytics, and core insurance applications for global insurers.