Forrester

Why Read This Report

Effective vertical strategies are becoming more critical for tech vendors as they try to address the core business problems — not just the pure technical problems — of their customers. This is especially evident in the insurance industry, which emerged on the other side of the financial crisis in relatively good shape, relative to its banking peers, but the crisis proved to be a catalyzing event for many insurers. Carriers and their distribution networks are confronting not just consumer economic pressures that show little sign of relenting but regulatory forces, emerging technology, and megatrends like changing demographics and new communication channels. This report describes 10 tech vendors that are addressing challenges in key insurance industry processes like business agility, claims management, and market expansion. Strategists looking to expand or enter into the insurance market can learn from the innovations of these vendors.