Forrester

Why Read This Report

For long-term success, the business, rather than IT, should drive and own BPM programs (unless, of course, the processes under consideration are IT's internal processes). BPM initiatives deliver significant business benefits, normally targeting improved efficiency and effectiveness (waste elimination, from a Lean perspective) in the initial stages. As the organization matures, the emphasis moves on to value innovation and enhancing the outcomes delivered to customers. BPM project approaches need to cover two distinct aspects — initially engaging the organization and gaining executive sponsorship for the overall program, before moving on to ensure effective management and delivery of individual projects. With stronger iterative methods, the organization can more effectively respond to competitive challenges.