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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Social business and collaboration programs can redefine work by changing the way employees connect with each other and the information they need to do their jobs. However, programs fall flat when firms approach them as purely technology solutions without clear business objectives and stakeholder support. Having a documented strategic plan that all stakeholders — business and IT — agree on can make the difference. This report for CIOs and the collaboration leadership team is a how-to guide for creating that strategic plan using Forrester's proven POST — people, objectives, strategy, technology — methodology.
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