For Customer Experience Professionals

How To Hire And Onboard Customer-Centric Employees

    Why Read This Report

    Companies can become more customer-centric by hiring employees who inherently want to serve customers and then getting them off to the right start. Customer experience (CX) professionals can do this by partnering with their human resources (HR) department and hiring manager colleagues to transform the ways they screen, interview, and onboard new employees. Together they'll need to rewrite job descriptions and careers sections of websites, adopt behavioral interview techniques, and create interview guides that ask candidates the right questions. When new hires start, the team needs to onboard them with the help of training materials that reinforce the organization's customer-centric values.
    US $ 499
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.

    TABLE OF CONTENTS

    • Customer-Centric Cultures Drive Customer Experience Success
    • Companies Can Hire And Onboard Customer-Centric Employees
    • RECOMMENDATIONS

      Start Hiring Customer-Centric Employees Now
    • WHAT IT MEANS

      Hiring Becomes A CX Differentiator
    • Supplemental Material
    • Related Research Documents