Forrester

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 72
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For Sales Enablement Professionals

Report:Seeding The Cloud Channel

Channel Partners' Plans And Needs For Business Model Transformation

As technologies and tech decision-makers' needs evolve at a livelier pace, channel professionals need to consider channel partners' perceptions and investment plans and develop their own game plan to...

• Downloads: 71
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For CIO Professionals

Report:Answer Five Questions When Selecting A Cloud Collaboration And Productivity Suite

A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business

Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on this...

• Downloads: 250

For Infrastructure & Operations Professionals

Report:Revive Your IT Management Software Portfolio

Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

• Downloads: 148

For Infrastructure & Operations Professionals

Report:Market Overview: SaaS IT Service Management Tools

Evaluate The Core And Differentiating Capabilities In An Increasingly Crowded Marketplace

The practice of IT service management (ITSM) is widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services better, faster, and...

• Downloads: 488
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

• Downloads: 696
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For Sourcing & Vendor Management Professionals

Report:A Quick Guide To Help You Prepare For An IBM Software Negotiation

Three Areas You Must Understand If You Want To Save Money For Your Organization

IBM has been a major player in the software industry for decades. However, instead of simplifying its pricing and licensing over the years, IBM has become more complex as its product portfolio has...

• Downloads: 188
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For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Data Center Networking Hardware, Q1 2013

Distinct Competencies Separate The Core Vendors

In Forrester's 85-criteria evaluation of vendors that offered data networking solutions, Forrester identified eight significant solution providers in this category — Alcatel-Lucent, Arista...

• Downloads: 494
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For Security & Risk Professionals

Report:The Forrester Wave™: Endpoint Security, Q1 2013

Endpoint Security Suites Take Center Stage In The Enterprise

In Forrester's 50 criteria evaluation of endpoint security vendors, we identified nine top providers in the category — F-Secure, IBM, Kaspersky, LANDesk, Lumension, McAfee, Sophos, Symantec,...

• Downloads: 517
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For Infrastructure & Operations Professionals

Report:Game On: Drive Engagement With Service Management And Automation Simulations

Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities...

• Downloads: 153

For Infrastructure & Operations Professionals

Report:The Software-Defined Data Center Is The Future Of Infrastructure Architecture

Vision: The IT Infrastructure Playbook

Over the last two decades, IT infrastructure and operations (I&O) teams have been in a race with complexity. As business requirements have mounted, generations of technology have been implemented to...

• Downloads: 876
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For Sourcing & Vendor Management Professionals

Report:Navigating The Microsoft Services Landscape

Trends And Tradeoffs Of Leading Microsoft Services Players

Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

• Downloads: 383

For Infrastructure & Operations Professionals

Report:Source Business Technology Resiliency Capabilities

Tools And Technology: The Business Technology Resiliency Playbook

When anxious executives ask you to improve or maintain business resiliency across the enterprise, it's likely that you'll need help. The skills and expertise required to stay on top of key trends,...

• Downloads: 780

For CIO Professionals

Report:The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012

In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems,...

• Downloads: 919
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For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Enterprise Client Management Suites, Q2 2012

Symantec And CA Technologies Lead, With LANDesk Software, IBM, And Microsoft Close Behind

In Forrester's 62-criteria evaluation of client management suite vendors, we identified the 10 significant solution providers in this category — BMC Software, CA, Dell, Hewlett-Packard, IBM,...

• Downloads: 683
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For Infrastructure & Operations Professionals

Report:Market Overview: Data Center Infrastructure Management Solutions

Maturing Solutions Allow Integrated Physical Management Of The Data Center

This report is part of the data center infrastructure playbook and should be read by IT infrastructure and operations (I&O) professionals. Data center infrastructure management (DCIM) is a...

• Downloads: 799
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For CIO Professionals

Report:Smart Computing Connects CIOs With The Business

Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems

It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

• Downloads: 709
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For Sourcing & Vendor Management Professionals

Report:How To Reduce IBM System z Mainframe Software Costs

Two Strategies And Six Tips To Save Money In 2012

If your organization is running an IBM System z mainframe, there are several ways you may be able to do more with less. As a sophisticated sourcing and vendor management (SVM) professional, you've...

• Downloads: 224
• Comments: 2
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For Infrastructure & Operations Professionals

Report:Market Overview: Data Center Networking Solutions, Q1 2012

The Data Center Networking Solutions Mimic I&O's Virtualization Maturity

Over the past year, infrastructure and operations (I&O) professionals have focused their enterprise networking efforts on readying network infrastructure to support virtualization, consolidation,...

• Downloads: 792

For Sourcing & Vendor Management Professionals

Report:Managing An IBM Software Audit

Understand Eight Key Steps In The Audit Process, And Be Better Prepared

An unexpected IBM software audit can sow the seeds of partner discontent in a good supplier relationship. With the official arrival of an IBM software audit letter, your IT organization must...

• Downloads: 205
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For Sourcing & Vendor Management Professionals

Report:Cloud Strategies Of The Leading Global IT Infrastructure Outsourcing Providers

During the past two years, the initial exploratory interest by enterprise customers in cloud services has shifted toward more aggressive implementation plans, and the strategies of the global IT...

• Downloads: 1923
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For Infrastructure & Operations Professionals

Report:Market Overview: Disk Libraries, Q1 2012

Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments

The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...

• Downloads: 346

For Infrastructure & Operations Professionals

Report:Oracle Versus HP: Customers Lose; Oracle And x86 Linux Vendors Win

Oracle's Actions Punish Customers And Drive Migration To Linux

Vendor acquisitions and strategy shifts continue to disrupt the world of enterprise IT. Few, however, have been as disruptive and one-sided in their impact as the recent decision by Oracle to...

• Downloads: 304
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Market Overview: Application Performance Management, Q4 2011

A Pragmatic Approach To Service Quality

In today's challenging economic times, business productivity takes precedence over many other considerations. To achieve a quality of service that's in line with this goal, IT infrastructure and...

• Downloads: 1169
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For Infrastructure & Operations Professionals

Report:Market Overview: Public IaaS Clouds, Q4 2011, Part 2

AWS Leads A Rapidly Growing Field

For many I&O professionals, developing a cloud strategy is a top priority for 2011 and 2012. After strategically selecting certain workloads fit for public IaaS, it's now time for selecting your...

• Downloads: 1231