Forrester

Why Read This Report

ICICI Bank, India's largest private bank, is one of India's most tech-savvy and innovative firms. Its secret? An uncanny ability to continually transform its financial products, operational processes, and customer-facing services by exploiting world-class technologies. To keep up with his firm's escalating demand for tech-enabled business innovation, ICICI's CTO Pravir Vohra has instituted a global Innovation Network that speeds the discovery and deployment of promising technologies across ICICI's global organization. Rather than inventing new technologies in-house from scratch, the CTO office brokers its global business units' access to a bevy of internal and external inventions and helps rapidly transform them into business value for the entire group. Inspired by ICICI's success, IT providers should stop peddling their tech inventions as the "next big thing" to Indian CIOs/CTOs and instead help hone these tech execs' Transformer and Broker roles in global Innovation Networks.