For Sourcing & Vendor Management Professionals

IT Services Firm Changes: What SVMs Must Know – An Information Workplace Report

The Coming Upheaval In Tech Services

Why Read This Report

Since the end of 2008 and continuing today, sourcing and vendor management (SVM) professionals have been telling Forrester that they are rationalizing the number of providers they use, renegotiating contracts with the remaining players, and finding ways to increase value from their preferred providers. These buyer changes aren't going unaddressed by IT services firms, which are changing their offerings and their internal operations to succeed in the face of changing user requirements. SVM professionals need to understand how the services landscape is shifting to ensure that they derive maximum value from their services providers and can take advantage of significant market changes.
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TOOLS & TEMPLATES

  • Models & Calculators:

    Model: The Estimated Changing Revenue Mix Of Global IT Services, 2009 To 2020

  • Models & Calculators:

    The Top 10 Services Vendors In 2010 And 2020

  • Models & Calculators:

    Budget Cuts, Rising Business Demand, And Too-High Operating Costs Mean IT Needs Help

  • Models & Calculators:

    Firms Ramp Up Spending On Social Media

  • Models & Calculators:

    Gen Y Has Different Technology Expectations

  • Models & Calculators:

    The Level Of Change Will Accelerate In IT Services

  • Models & Calculators:

    The Shifting Makeup Of Enterprise IT Budgets

  • Models & Calculators:

    Cash On Hand For A Range Of Different Suppliers