Forrester

For CIO Professionals

Tool:Forecast: US ICT Purchases, 2010 And 2011

For CIO Professionals

Tool:Security And Privacy Are The Top Reasons For Not Adopting Cloud

For CIO Professionals

Tool:US Data Shows 12% Rise In Business IT Investment In Q2 2010; Smaller Increases Forecast

For Sourcing & Vendor Management Professionals

Tool:Different Supplier Types Offer Contrasting Strengths

For CIO Professionals

Tool:Data Security, System Integrity, And Availability Are Top Security Concerns With Cloud

For CIO Professionals

Tool:Large Vendors' US Revenues Projections Are Improving For The Rest Of 2010

For Sourcing & Vendor Management Professionals

Report:The Captive Center Re-Emerges As A Source Of Offshore Innovation

A New Approach To Revitalizing The Offshore Value Proposition

Sourcing and vendor management (SVM) professionals have become skeptical of using captive centers, primarily due to their mixed history of providing return on investment (ROI). Although many...

• Downloads: 532

For Application Development & Delivery Professionals

Tool:Ci&T's New Agile Delivery Model Has Yielded Increased Team And Client Satisfaction

For CIO Professionals

Report:Master 10 Trends For Your Cloud Journey

Road Map: The Cloud Computing Playbook

Early in 2011, Forrester made a series of predictions about the future of cloud computing for that year. With 2012 now upon us, it's time to evaluate last year's predictions and introduce new...

• Downloads: 2288
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For Security & Risk Professionals

Tool:Forrester Wave™: Information Security And Risk Consulting, Q3 '10

Report:Trends 2011: Customer Relationship Management

Twelve Trends Drive Planning For Customer-Centric Process Transformation

The fundamental business needs that drive the requirement for effective and efficient customer management practices remain unchanged for 2011: acquiring new customers; building tighter bonds of...

• Downloads: 2680

For Sourcing & Vendor Management Professionals

Report:The Benefits Of Centralized SaaS Strategy

How Companies Are Preparing For The Unstoppable As-A-Service Offerings

Developing a centralized software-as-a-service (SaaS) strategy has become a bigger priority for sourcing and vendor management professionals over the past year. Firms are not only expanding their...

• Downloads: 536
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For CIO Professionals

Report:European IT Outsourcing — A Review Of A Market In Transition

The European outsourcing market has continued to see a high level of activity over the past 24 months, with Forrester tracking 340 deals in 2010 and 220 deals in the first half of 2011. However, as...

• Downloads: 88

For Sourcing & Vendor Management Professionals

Tool:Convergent Telecommunication Services Are High Priorities In Europe

For Sourcing & Vendor Management Professionals

Report:Building — Or Re-Invigorating — A Shared Service Center

In the mid-1990s companies tried to combine some of the advantages of outsourcing with the benefits of keeping important internal know-how and key resources. As a result, the shared service center...

• Downloads: 646

For CIO Professionals

Tool:Data Revisions Raise Computer And Software Investment In 2009

For CIO Professionals

Report:Telcos Without Networks

Network Sharing And Outsourcing Is In Many Telcos' Future

Network infrastructure has long been the telco business's cash cow. In recent years, this cow has suffered from a poor diet as the result of pricing pressure, network overloads, and nontelco...

• Downloads: 680
• Comments: 1
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global Workplace Services, Q1 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 221
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For Sourcing & Vendor Management Professionals

Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1334

For Security & Risk Professionals

Report:Outsourcing Identity Assurance Will Be A Realistic Option Within Three Years

The Language Of Levels Clarifies The Value Of Assurance

Consumer-facing web applications are beginning to rely on third-party identity providers (IdPs) for user identification, authentication, and attributes delivered at runtime. This reduces costs and...

• Downloads: 620

For Application Development & Delivery Professionals

Report:The Essential Product Manager/Marketer Role In SaaS Innovation

Software-as-a-service (SaaS) has forced technology companies to re-examine and re-imagine innovation. Tech companies were used to treating everything beyond invention as someone else's problem; SaaS...

• Downloads: 568

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Managed Print Services, Q2 2012

Vendors Move Toward Mature Service Offerings

While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

• Downloads: 548
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For Application Development & Delivery Professionals

Report:Telecommunications Companies In The Cloud (Part 1): A Golden Opportunity

Telecommunications companies (telcos) of all sizes, and in many geographies, are now embracing cloud computing as a new market opportunity. However, not all telcos are as equally committed, or...

• Downloads: 51

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: SAP Services Providers, Q2 2011

Market Consolidation Continues; New Delivery And Pricing Models Prevail

The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

• Downloads: 1941

For CIO Professionals

Tool:Security Concerns Are Higher About Other New Technologies Than About Cloud