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For Application Development & Delivery Professionals
Vision: The Contact Centers For Customer Service Playbook
In the age of the customer, executives don't decide how customer-centric their companies are — customers do. Changes such as the explosion of digital communications, mobility, and the...
- Downloads: 2681
For Enterprise Architecture Professionals
Firms can no longer rely on operational excellence or product innovation alone for their success. Sooner or later, cost reduction efforts run out of steam and the organization is forced to...
- Downloads: 323
For CIO Professionals
Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly nimble —...
- Downloads: 206