Forrester

For Sourcing & Vendor Management Professionals

Report:Align Your Commercial Approach With Your Software Category Sourcing Strategy

Vision: The Strategic Software Sourcing Playbook

This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. It is more difficult than ever for software sourcing professionals to meet...

• Downloads: 136

For CIO Professionals

Tool:Large Vendors' US Revenues Projections Are Improving For The Rest Of 2010

For Infrastructure & Operations Professionals

Tool:TechRadar™: Contact Center Technologies, Q3 2011

For Application Development & Delivery Professionals

Tool:Multiple Benefits Drive Demand For A CIS

For Sourcing & Vendor Management Professionals

Report:Transform Your Strategic Supplier Relationships From Duels Into Duets

Performance Management: The Strategic Software Sourcing Playbook

This report describes performance management by sourcing and vendor management leaders as part of Forrester's strategic software sourcing approach. Our conversations with clients and surveys with...

• Downloads: 511
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For Security & Risk Professionals

Report:Compliance With Clouds: Caveat Emptor

Today's organizations face aggressive cost-cutting and efficiency pressures that drive businesses to consider cloud sourcing solutions. While the many properties of cloud services, such as...

• Downloads: 1207

For CIO Professionals

Report:WebCenter Suite Allows Oracle Applications To Embrace The Information Workplace

Oracle is not a company that leaps to mind when you think of knowledge workers — certainly, not in the way that IBM/Lotus or Microsoft might. Yet, with the emergence of the Information...

• Downloads: 220

For CIO Professionals

Tool:Data Revisions Raise Computer And Software Investment In 2009

For Customer Experience Professionals

Tool:Consumers Mostly Initiate Chat Interactions

For eBusiness & Channel Strategy Professionals

Report:Website Functionality Benchmark 2011: Luxury Fashion Brands

Forrester Applies Its Website Functionality Benchmark Methodology To The Sites Of Five European Luxury Fashion Brands

Forrester evaluated the transactional websites of five European luxury fashion brands — Burberry, Dolce&Gabbana, Gucci, Hermes, and Louis Vuitton — using our Website Functionality...

• Downloads: 997
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For Application Development & Delivery Professionals

Report:Transform HRM Processes And Systems To Drive Business Excellence

Executive Overview: The Human Resource Management Playbook

As businesses strive to achieve competitive differentiation, growth, and global expansion while carefully managing costs, people strategies play a big factor in successful outcomes. In shaping these...

• Downloads: 340

For CIO Professionals

Tool:Security Concerns Are Higher About Other New Technologies Than About Cloud

For Customer Experience Professionals

Report:Better Customer Experience Correlates To Higher Net Promoter Scores

Credit Card Companies And Wireless Service Providers Benefit From Higher Net Promoter Scores Through Better Customer Experience

Net Promoter Score (NPS) is a wildly popular tool for assessing customers' likelihood to recommend a company's product or service. As valuable as NPS can be, by itself, the "one number you need to...

• Downloads: 528
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For Infrastructure & Operations Professionals

Tool:TechRadar™: Creation Phase Technologies

For Application Development & Delivery Professionals

Tool:CIS Tool Adoption For Internal Integration

For Application Development & Delivery Professionals

Client Inquiry:Which Vendors Offer SaaS Solutions For Enriching Sales Prospect Data Profiles?

Do you have any information and pricing for vendors that offer software-as-a-service (SaaS) for applications that provide key public information about companies (e.g., revenue, number of employees,...

For CIO Professionals

Tool:Enterprise/SMB Buying Of Communications Equipment Outpaces Telco Purchases

For Sourcing & Vendor Management Professionals

Report:Software Is Strategic, SIs Tactical

Saskatchewan's Social Services Ministry's Path To Modernization

Saskatchewan is the latest Canadian province to implement comprehensive modernization and automation of its social services case management technology. It took advantage of other organizations'...

• Downloads: 228

For eBusiness & Channel Strategy Professionals

Client Inquiry:Customer Communication Involved With Money Movements

When customers transfer monies between accounts, there are different ways by which the bank advises them when it's completed -- SMS texting, letter confirmation, telephone call, etc. Does Forrester...

For eBusiness & Channel Strategy Professionals

Report:Travel Website Functionality Benchmark 2011: Four-Star Hotel Chains

Forrester estimates that, in 2011, hotels will produce $27 billion in online sales from US leisure and unmanaged business travelers. Not bad, but how much better could that be? To help travel firms...

• Downloads: 711

For Enterprise Architecture Professionals

Client Inquiry:Choosing An Enterprise Search Engine

When selecting an enterprise search engine, what criteria should be used?

For CIO Professionals

Tool:Three Definitions Of The ICT Market

For Security & Risk Professionals

Tool:Forrester Wave™: Enterprise GRC Platforms, Q4 '11

For Application Development & Delivery Professionals

Tool:The Consolidation Of The Data Quality Market

For Enterprise Architecture Professionals

Report:Industry-Specific Master Data Management Trends

This set of data charts, taken from the November 2010 Global master Data Management Online Survey, analyzes data from 134 MDM-savvy IT professionals in five distinct industries-- healthcare; the...

• Downloads: 84