Forrester

For Application Development & Delivery Professionals

Report:Five Prevailing Trends In ERP

From: Forrsights Software Survey, Q4 2010; Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2010; Enterprise And SMB Software Survey, North America and Europe,...

• Downloads: 42

For Enterprise Architecture Professionals

Tool:Top Challenges Are Creating A Road Map, Evangelizing, And Ensuring A Customer Focus

For CIO Professionals

Report:Seven Steps For Developing Process-Oriented Portfolios Of Business Technology Services

How To Better Manage Complexity And Keep It Under Control

Most organizations do not effectively align their business process management (BPM) and IT functions to control the increasing complexity that multifaceted, cross-functional processes and...

• Downloads: 972

For Enterprise Architecture Professionals

Tool:Many IT Organizations Are Restructuring To Increase Their Business Orientation

For Application Development & Delivery Professionals

Report:Trends In Aligning Business Process And Master Data Management Initiatives

These data charts present the results of Forrester's 2011 Process Data Management Online Survey.

• Downloads: 83

For Enterprise Architecture Professionals

Report:Prepare For 2013's Shifting BPM Landscape

Landscape: The Business Process Management Playbook

Firms continue to invest massive amounts of money and time into improving their business processes. Why? Because of the imperative to optimize their business operations for their markets, even as...

• Downloads: 478
• Comments: 1
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For Enterprise Architecture Professionals

Tool:Not All Process Change Practices Are Created Equal

For Enterprise Architecture Professionals

Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

• Downloads: 485
• Rating:

For Application Development & Delivery Professionals

Report:Navigate The Future Of CRM In 2013

Vision: The CRM Playbook

The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

• Downloads: 1963
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For Application Development & Delivery Professionals

Report:Data Quality Impacts On Business Process Management

These data charts present the results of Forrester's 2011 Process Data Management Online Survey.

• Downloads: 38

For Application Development & Delivery Professionals

Report:Trends 2011: ERP Customers Demand Better Flexibility, Cost Transparency, And Mobility

Enterprise applications for running your business (i.e., ERP) are evolving rapidly to enable more flexibility, better user experiences, and new deployment options offering more predictable long-term...

• Downloads: 1083

For Application Development & Delivery Professionals

Report:Empower Customers And iWorkers With On-Demand Customer Communications

An Empowered Report

Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens —...

• Downloads: 620

For CIO Professionals

Tool:IT's Relationship With The Business Is Broadly Aligned In Most Organizations

For Application Development & Delivery Professionals

Report:Why Kanban Matters

Putting In Place The Right Signposts For Effective Delivery

Agile methods continue to grow in popularity, but dogmatic adoption can lead to teams applying Agile in contexts where it doesn't work. Kanban, a technique taken from Lean Manufacturing, provides...

• Downloads: 635

For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

• Downloads: 42

For Application Development & Delivery Professionals

Report:Trends 2011: It's Time For The Business To Own Master Data Management Strategies

Business process professionals recognize master data management (MDM) as a critical enabler to deliver optimized business processes and trusted business insights. But ownership of MDM remains in the...

• Downloads: 2060

For CIO Professionals

Report:The Information Workplace Light Burns Brighter

The Vendor Landscape Creates More Opportunity And Complexity

When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...

• Downloads: 552

For CIO Professionals

Tool:Most Current BPM Change Initiatives Are Not Very Mature

For Application Development & Delivery Professionals

Report:The Smart Way To Implement Process-Centric CRM

Deliver Breakthrough Customer Experiences By Transforming Business Processes

Organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the organization and set it on the path toward continuous improvement. They are moving from...

• Downloads: 1007
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For Enterprise Architecture Professionals

Tool:Larger Organizations Struggle To Achieve Higher Maturity Levels

For Enterprise Architecture Professionals

Report:The ROI Of BPM Suites

A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits

Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

• Downloads: 1053

For Application Development & Delivery Professionals

Tool:Customer Service Employees Are Not An Empowered Group

For Enterprise Architecture Professionals

Tool:BPM Suites Deliver Greater Adaptability And Flexibility Than The Alternatives

For CIO Professionals

Report:Process-Driven Transformation Will Depend On Stronger Business-IT Partnerships

How IT Will Forge Lasting Relationships With Process Owners And Process Teams

Business process transformation requires an unprecedented level of collaboration among business owners, process teams, and IT, three groups not accustomed to working together. IT usually limits...

• Downloads: 465

For CIO Professionals

Report:Social Business And Collaboration Success Hinges On Effective Change Management

Change Management: The Social Business And Collaboration Playbook

It's often said, "You can lead a horse to water, but you can't make him drink." Nowhere in the world of enterprise IT is this adage more fitting than in social business and collaboration. For two...

• Downloads: 311
• Rating: