Forrester

For CIO Professionals

Report:Rich Communication Services Can Unlock The Value Of Systems Of Engagement

The Joyn Initiative Will Help Evolve Engagement Strategies

As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a new major social media communications platform, rich communication services...

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For Chief Information Officer Professionals

Blog:Google Pays Orange To Carry Video Traffic

Orange’s CEO mentioned during a business show on French TV that Orange is receiving money from Google for transmitting Google’s traffic (most of which stems from YouTube). No details...

For Chief Information Officer Professionals

Blog:Changing end user behaviour undermines traditional carrier business model and forces radical change

  Carriers have lost a great deal of their relevance for end users. People of all shades, individuals, employees, information workers, etc, are looking for solutions that meet their demand, not...

For Chief Information Officer Professionals

Blog:Life For European Telecom Carriers Will Not Get Any Easier In 2013

with Thomas Husson At the beginning of this year, I took the time to sit down with my colleague Thomas Husson, vice president and principal analyst on Forrester's consumer product...

For Chief Information Officer Professionals

Blog:Joyn: Next-Generation Business Communications

  Deutsche Telekom launched the joyn messaging service in Germany today. It is hardly the first carrier to do so; Telefonica, Vodafone, MetroPCS, and SK Telecom have already launched such...

For CIO Professionals

Report:Voice And Messaging Are Not Dead

Prepare For The Implications Of Over-The-Top Communications

Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers, they...

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For Chief Information Officer Professionals

Blog:Impressions From Google Enterprise’s Road Show

Recently I attended one of the day-long events in Munich that Google offers as part of its atmosphere on tour road show that visits 24 cities globally in 2012. The event series is aimed at enterprise...

For Chief Information Officer Professionals

Blog:Speed-Based Pricing Points The Way For Carriers To Respond To OTT Attacks On Communication Services

  This summer Switzerland’s incumbent carrier, Swisscom, launched a simple but revolutionary new mobile tariff, Natel Infinity. Infinity is a speed-based tariff that comes in the versions...

For Chief Information Officer Professionals

Blog:Telefonica Digital: Only A First Step Towards Transforming The Telco Business Model

I recently attended an event in London where Telefonica shed more light on its Digital division. Digital is the central division driving innovation at Telefonica group and was formed in September...

For CIO Professionals

Report:Prepare For The Connected Enterprise Now

Insights From The Forrsights Networks And Telecommunications Survey, Q1 2012

The connected enterprise is becoming a reality. Businesses require access to the best market information regarding customer demand, supplier options, transport and logistics, and sales patterns. They...

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For Chief Information Officer Professionals

Blog:From An Enterprise Perspective, Mobile World Congress 2013 Will Focus More On Solutions

As an analyst who focuses on the future of communications and the implications for business, I will travel to Mobile World Congress (MWC) with several expectations: There will be a greater focus on...

For CIO Professionals

Report:The Future Of Over-The-Top Services

As Carriers Move To Embrace OTT, Enterprises Will Benefit

Over the top (OTT), the network-agnostic delivery of digital services, marks an important shift in the delivery and consumption of information and communications technology (ICT) services. OTT breaks...

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For Chief Information Officer Professionals

Blog:Colt revamps its channel approach – have they missed a trick?

This week, Colt launched its Ceano cloud services for SMBs with a particular focus on the reseller channel that actually services these businesses. As this announcement combines the business strategy...

For Chief Information Officer Professionals

Blog:Impressions From Mobile World Congress 2013: Emphasize Usage Scenarios To Retain Relevancy

  In light of my expectations (http://goo.gl/ZIU9d), Mobile World Congress contained few real surprises this year. This is not to say that MWC was boring: It provided valuable insights into the...

For Chief Information Officer Professionals

Blog:Internet Escapes Tighter Governmental Controls — For Now

Dan Bieler, Enza Iannopollo Boring as it may appear, the World Conference on International Telecommunications (WCIT), which just took place in Dubai under the auspices of the International...

For Chief Information Officer Professionals

Blog:Cisco's message is getting clearer

  At the Cisco Live EMEAR 2013 event in London, Cisco brought a new down-to-earth dynamism to the table. The vision for how Cisco is intending to empower its clients in an evermore connected...

For Chief Information Officer Professionals

Blog:Huawei Reaches The Next Stepping Stone In Its European Market Activities

During Huawei’s 2012 EMEA Analyst Event in Amsterdam, Huawei emphasised once again its commitment to Europe and its dedication to innovation. With sales of $3.8bn, 7,300 staff, around 800 of...

For Chief Information Officer Professionals

Blog:T-Systems Ought To Be More Disruptive To Tackle Growth Opportunities

Dan Bieler, Frederic Giron, Brownlee Thomas, Ph.D., Stefan Ried, Christopher Mines, Pascal Matzke, Jennifer Belissent, Ph.D. T-Systems hosted its 2012 analyst and sourcing advisor event recently. To...

For Chief Information Officer Professionals

Blog:Ericsson's Biggest Challenge Is Complacency

At its recent analyst event, Ericsson outlined its strategy, product, and service ambitions. Ericsson remains the overall benchmark for network infrastructure vendors. The company has a leading...

For Chief Information Officer Professionals

Blog:2013 Huawei Global Analyst Summit: welding together networks, devices and services

  Dane Anderson, Dan Bieler, Charlie Kun Dai, Chris Mines, Nupur Singh Andley, Tirthankar Sen, Christopher Voce, Bryan Wang   Huawei is one of the most intriguing companies in the ICT...

For Chief Information Officer Professionals

Blog:Google Becomes More “Tangible” By Building Its Own High-Broadband Network Into The Home

The other day I had an interesting discussion with Google about their Fiber-to-the home (FTTH) infrastructure. Google’s reasoning behind the move into the network infrastructure space stems...

For Chief Information Officer Professionals

Blog:Deutsche Telekom in arranged marriage for T-Mobile USA through reverse acquisition by MetroPCS

  Deutsche Telekom is leading its daughter T-Mobile USA down the aisle for a second time in less than two years after the previous marriage attempt with AT&T collapsed in light of regulatory...

For Chief Information Officer Professionals

Blog:Orange Business Services Underlines Its Global Capabilities At Its 2012 Analyst Event

Dan Bieler, Bryan Wang, Pascal Matzke, Jennifer Belissent ORANGE held its annual analyst day in Paris recently. There were no major announcements, but we made several observations: ORANGE is one of...