Forrester

For Sourcing & Vendor Management Professionals

Tool:Measuring And Defining The Outcomes Are The Principal Challenges

For Sourcing & Vendor Management Professionals

Client Inquiry:Outcome-Based Apps Outsourcing Demands Formalized Governance And Demand Management Structures

What are some of the current trends in outcome-based offshore outsourcing arrangements, and what structure do you maintain in your internal organization once you've outsourced?

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

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For Sourcing & Vendor Management Professionals

Report:Understanding The Diversity In Offshore Infrastructure Management Services

The current trend toward shorter, asset-light deals allows offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO) deals....

• Downloads: 548

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 165

For Sourcing & Vendor Management Professionals

Client Inquiry:Supplier Management For Applications Outsourcing Engagements

Our company is exploring a portfolio segmentation approach to multisourcing to our global delivery providers. This approach would likely entail awarding large bundles of work over a multiyear period...

For Sourcing & Vendor Management Professionals

Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?

We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...

For Sourcing & Vendor Management Professionals

Report:Organizing Apps Maintenance Work For Outcomes

Preparing To Reorganize Work Is Key To The Effort

Many customers that are seeking the next threshold of value are interested in gaining the benefits of managed outcome relationships but are still struggling to execute the transition. Why?...

• Downloads: 327

For Sourcing & Vendor Management Professionals

Client Inquiry:What Is The Typical Contract Length For A Diverse Outsourced Services Portfolio?

What is the typical length of a contract for outsourced distributed support services, including help desk, order desk, technical support, asset management, and project management functions?

For Sourcing & Vendor Management Professionals

Report:Managed Hosting: Still Relevant Despite Cloud's Rise

Managed Hosting Remains A Viable Alternative Or Complement To The Cloud

If you've been reading the press, you could be forgiven for assuming that enterprise-class managed hosting would have transitioned entirely to the cloud by now. Yet the pace of managed hosting's...

• Downloads: 345
• Comments: 1
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For Sourcing & Vendor Management Professionals

Tool:Clients Receive Benefits From Multisourcing

For Sourcing & Vendor Management Professionals

Report:Services Contract Review Checklist

This contract review checklist is designed to be used by clients who are entering into new contracts or refining existing contracts. It covers 10 major categories of contract terms and provides...

• Downloads: 26
• Comments: 1

For Sourcing & Vendor Management Professionals

Tool:Different Supplier Types Offer Contrasting Strengths

For Sourcing & Vendor Management Professionals

Report:The Changing Outsourcing Environment Requires New Governance Strategies

Conventional wisdom says that customers should never skimp on outsourcing governance, but what does this simple admonition mean in practice? Far too many companies expect a higher level of service...

• Downloads: 758

For Sourcing & Vendor Management Professionals

Blog:CGI’s Logica Buy Should Benefit Both Suppliers And Customers Of Both

CGI’s plan to acquire Logica for approximately $2.6 billion, amounting to the combination of two distinctly regional entities into a single “global” provider, offers further proof...

For Sourcing & Vendor Management Professionals

Report:What Is Testing-As-A-Service Anyway?

Testing-As-A-Service Doesn't Necessarily Mean The Cloud — At Least Not Yet

Sourcing professionals are moving away from their historic emphasis on staff augmentation in testing engagements toward increasing focus on more predictable outcomes and consumption-based pricing....

• Downloads: 700

For Sourcing & Vendor Management Professionals

Report:Should ITO Customers Also Outsource Service Integration?

Many sourcing and vendor management (SVM) executives with existing, single-source outsourcing contracts want to recast their agreements with a multisourcing flavor. But clients continue to struggle...

• Downloads: 445

For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

• Downloads: 456
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For Sourcing & Vendor Management Professionals

Client Inquiry:Using Operating-Level Agreements

How do customers establish service-level expectations internally and what are the challenges when external providers are brought into the mix?

For Sourcing & Vendor Management Professionals

Tool:Managed Outcomes Are Primarily About Applications And Project Work

For Sourcing & Vendor Management Professionals

Blog:Will The Bring-Your-Own-Device Phenomenon Help Propel Desktop Virtualization?

I recently appeared on CIO Talk Radio to discuss the growing challenge brought by increased diversity of computing devices in the workplace and the bring-your-own-device (BYOD) trend. There is no...

For Sourcing & Vendor Management Professionals

Report:Cloud Sourcing Models Dictate Sourcing Strategy

The Diversity Of Solutions Poses New Challenges For SVM Professionals

Anxious to take advantage of the rapid growth rates associated with cloud services, technology services vendors have developed a host of new solutions. These include pure infrastructure-as-a-service...

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For Sourcing & Vendor Management Professionals

Blog:KPMG-Equaterra highlights Outsourcing Advisor Consolidation

KPMG’s recent acquisition of Equaterra signals some new dynamics in the market for outsourcing advisory services. The acquisition creates an intriguing combination of capabilities encompassing...

For Sourcing & Vendor Management Professionals

Report:Match Service Provider Governance With Market Realities

Capability Assessment: The Services Sourcing Playbook

Internal IT requirements and the market for external services are in a state of constant evolution. Linking the needs of a unique and complex IT environment with external market offerings has been a...

• Downloads: 270

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Applications Outsourcing, Q3 2010

IBM And Accenture Lead A Highly Competitive Field In A Mature Industry

In Forrester's 38-criteria evaluation of 12 leading providers of applications outsourcing (AO) solutions vendors, Forrester found that in this mature market IBM and Accenture lead the pack due to...

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• Comments: 1
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