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This case study is from TJ Keitt's and my social business playbook report, “The Road To Social Business Starts With A Burning Platform.” A social business uses technology to...
Yesterday we launched our Empowered microsite. On this site you can find lots of resources about our new book, including the blog, where to buy the book in bulk, how Forrester can help your empowered...

Here's the Tweet-length version of the analysis: "3 bullet analysis of Kenexa: 1) IBM needs to sell to biz tech buyers. 2) IBM bought an HR app suite - good. 3) Is salesforce.com next?" Okay, so...
CIOs Must Plan Now For New Systems Of Engagement
By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

Here's the 411 on that: 1. We published a new report called, you guess it, "Mobilize Your Collaboration Strategy." It describes eight collaboration apps that employees need, crave, want, and are...
I've been testing the MacBook Air for five months now. I use it for work and for home. At work, I run our corporate image Windows XP with the attendant applications and security...
An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees
Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...
Business Case: The CIO's Mobile Engagement Playbook
Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

As my colleague Sarah Rotman Epps so aptly observes: the third generation of iPad is a gut renovation masquerading as incremental innovation. The new iPad looks basically the same but now carries a...
Answering Your Questions About Tablets, Security, Apps, And More
In just 12 months, iPad has redefined expectations of what a computer should be: instant-on, highly portable, all-day batteries, always-connected, and app-driven. And Apple has sold 15 million iPads...
I'll let others wax on wax off about Mr. Jobs' courage, taste, focus, vision. I'll merely point out that under Steve Jobs, Apple has been a brilliant systems thinker. The story starts...
The Wall Street Journal published a point-counterpoint article on cloud-hosted file sync/share solutions like Dropbox, Google Docs, and myriad others. They chose a title I wouldn't have...
Make no mistake about Nokia's global power. They are still the dominant handset maker globally. But Nokia somehow missed the shift to the handheld computers we call smartphones and tablets. Make...
More Than A Million Shared Slides Get An Audio And Video Facelift; Consumerization Gets Another Injection; IT Gets Another Vendor To Track
Why does the world need yet another webconferencing vendor? Because the existing solutions don't deliver all the value that your employees crave at a price you can afford. SlideShare has answered the...
[Update: 3:15pm, 9-7-2010. Sigh. This is a US-only offer. My apologies to colleagues and friends in other countries. I'm told you can buy it on Amazon.com in other countries, at least in hard...
This report summarizes the 28-page Forrester report "Mobile Is The New Face Of Engagement." By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. However,...

My colleague Gene Leganza has pulled off a consumerization coup for enterprise architects (EAs) and those who work with them. EAs must wrestle with the best way to harness the innovation of HEROes --...
Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is a high bar to...
The Z10 is a beautiful device: designers Todd Wood, Don Lindsay, and their teams have done a great job with the industrial design, the swipe-rich interaction gestures, and a whole lot more. The Z10...
Take Seven Steps Now Under The Charter Of A Mobility Council
Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

Mobility in the enterprise is a goat rodeo waiting to happen. Are any of these things going on in your company? Building customer mobile apps that don't tie into the .com site. Coding for...
Office 365 Has Much But Not All Of What Firms Need From A Collaboration Platform
On June 28, 2011, Microsoft launched Office 365 in 40 countries after a massive public beta involving 200,000 organizations from every region. This product encompasses Office Professional Plus and...