IT Spending Forecasts

IT spending forecasts project the money spent on technology infrastructure and support systems.

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26 results in Reports

  • Wolfgang Benkel
  • Sourcing & Procurement
  • For Sourcing & Vendor Management Professionals

    Report:Assess Your Outsourcing Maturity To Improve Your Outsourcing Relationships

    Today, many companies see outsourcing as a strategic function and seek help from IT services providers to build and operate their IT environment. Yet the result of the outsourcing trend is the...

    • Downloads: 335
  • For Sourcing & Vendor Management Professionals

    Report:Align Services Sourcing With Internal Capabilities

    Strategic Plan: The Services Sourcing Playbook

    Sourcing and vendor management (SVM) professionals need to know their strategic objectives before starting a new sourcing initiative. But making a smart sourcing decision depends on many factors,...

    • Downloads: 400
  • For Sourcing & Vendor Management Professionals

    Report:Prepare Your Services Sourcing For Future Success

    Landscape: The Services Sourcing Playbook

    The way you source IT services is undergoing a revolution. The fundamental business requirements related to globalization — constant cost pressure paired with uncertain future market conditions...

    • For Sourcing & Vendor Management Professionals

      Report:Identify, Select, And Manage Your Sourced Services Portfolio

      Executive Overview: The Services Sourcing Playbook

      Services sourcing is a discipline with increasing importance for many companies, one that helps them manage growing business challenges and support dynamic of company marketplaces: from the need for...

      • Downloads: 1104
    • For Sourcing & Vendor Management Professionals

      Report:Best Practices For Continuous Improvement In Outsourcing

      Continuous Improvement: The Services Sourcing Playbook

      Many outsourcing relationships don't evolve much because they are lacking continuous improvement (CI), one of the important elements in outsourcing contracts. IT organizations want to keep their...

      • Downloads: 321
    • For Sourcing & Vendor Management Professionals

      Report:Service Pricing Models Are The Key To Outsourcing Flexibility

      With the right pricing models, sourcing and vendor management (SVM) professionals can build the foundation for flexibility in infrastructure outsourcing contracts. Flexibility has different flavors,...

      • Downloads: 866
    • For Sourcing & Vendor Management Professionals

      Report:Measuring Satisfaction For Technology Services

      The Importance Of Customer Satisfaction Increases For Service Provisioning

      As technology becomes a critical part of delivering value to customers, the measurement of customer satisfaction (CSAT) in outsourcing relationships rises in importance. The reputation and value of...

      • Downloads: 172
    • For Sourcing & Vendor Management Professionals

      Report:Case Study: Best Practices In Managing Outsourcing Service Levels

      DLR IT Refines Its Service Management Framework

      IT plays a critical role in the development programs of DLR (Deutsche Gesellschaft für Luft-und Raumfahrt), the German aerospace center. DLR relies heavily on its IT organization to provide its...

      • Downloads: 542
    • For Sourcing & Vendor Management Professionals

      Report:Services Contract Structure Checklist

      Forrester regularly advises clients on contract best practices for outsourcing deals related to application and infrastructure services. In our reviews, we see many instances where clients have...

      • Downloads: 74
    • For Sourcing & Vendor Management Professionals

      Report:Benchmarking Within The Sourcing Life Cycle

      Forrester clients often tell Forrester that they have a strong demand for service price information and a high interest in comparing their existing business and IT services with the market. Many of...

      • Downloads: 374
    • For Sourcing & Vendor Management Professionals

      Report:Sourcing Responsibility Assessment Tool

      At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

      • Downloads: 51
    • For Sourcing & Vendor Management Professionals

      Report:Use Services Benchmarks To Improve Outsourcing Relationships

      Benchmarks: The Services Sourcing Playbook

      Services outsourcing contracts are snapshots of outsourcing relationships, ones which reflect the desired relationship when the contract is signed. But life goes on, and services relationships change...

      • Downloads: 213
    • For Sourcing & Vendor Management Professionals

      Report:Identify The Right Responsibilities For Your Outsourcing Relationship

      When It Comes To Process Responsibilities, The Devil Is In The Details

      At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

      • Downloads: 365
    • For Sourcing & Vendor Management Professionals

      Report:Use Service-Level Credits And Incentives To Manage The Value In Outsourcing Relationships

      Service-level credits and incentive models are important tools to help outsourcing clients increase business alignment and enforce service-level achievement. Although we speak with many clients who...

      • Downloads: 446
    • For Sourcing & Vendor Management Professionals

      Report:Selecting The Right Pricing Models For Infrastructure Services

      Pricing models, especially in infrastructure outsourcing contracts, are the key to making outsourcing progressive, agile, and flexible. Alternatively, they can be the root cause for a static...

      • Downloads: 640
    • For Sourcing & Vendor Management Professionals

      Report:Developing Modern Applications With Agile Outsourcing: Part Two

      The Key Contractual Prerequisites For Agile Outsourcing Relationships

      Agile development (or simply "Agile") continues to see consistent, strong adoption. However, only a small percent of firms are outsourcing Agile application development due to a lack of experience...

      • Downloads: 182
    • For Application Development & Delivery Professionals

      Report:Developing Modern Applications With Agile Outsourcing: Part One

      Best Practices For Successful Partnerships

      Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

      • Downloads: 268
    • For Sourcing & Vendor Management Professionals

      Report:Prepare Your Vendor Selection For The Future Of Services Sourcing

      Vendor Selection: The Services Sourcing Playbook

      Selecting the right vendor for your IT services needs is becoming increasingly important as the solutions in the IT services marketplace evolve and change and the importance of strong business...

      • Downloads: 287
    • For Sourcing & Vendor Management Professionals

      Report:Create An Effective Sourcing Strategy

      Strategic Plan: The SVM Practice Playbook

      As more and more companies rely on external suppliers to facilitate core business operations, the need for a clearly defined sourcing strategy is more important than ever. Successful companies have...

      • Downloads: 612
    • For Sourcing & Vendor Management Professionals

      Report:Critical Sourcing Decisions Depend On Your Application Portfolio Analysis

      In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

      • Downloads: 312
    • For Sourcing & Vendor Management Professionals

      Report:Pricing Data Center Services

      Managed DC Services Move From A Dedicated Into A Shared Service Model

      The pricing of managed data center (DC) services, like server and storage management and database administration, is changing rapidly. Decreasing hardware costs, increasing efficiency, and the use of...

      • Downloads: 443
    • For Sourcing & Vendor Management Professionals

      Report:Improve Service Management Processes To Gain Greater Agility In Multisourcing

      Processes: The Services Sourcing Playbook

      In outsourcing, service management processes regulate collaboration and communication between all the parties involved in service delivery. In staff-augmentation models, all of these processes are...

      • Downloads: 178
    • For Sourcing & Vendor Management Professionals

      Report:Define Your Governance Model For Outsourcing Relationships

      Organization: The Services Sourcing Playbook

      At Forrester, we see clients apply a variety of vendor governance models in their outsourcing relationships. These governance models cover the spectrum of IT services engagements, including: managed...

      • Downloads: 489
    • For Sourcing & Vendor Management Professionals

      Report:Maximize Value With IT Services Contractual Terms

      A contract is the foundation of any outsourcing relationship. It describes all aspects of the engagement, including the scope of work to be performed, the obligations of all participating parties,...

      • Downloads: 568
    • For Sourcing & Vendor Management Professionals

      Report:Prepare For The Evolution Of Workplace Services Pricing Models

      As The Market Standardizes Core Offerings, Sourcing Professionals Need To Understand Tradeoffs

      Service desk and workplace services have evolved over the past few years from a strong end user, on-site model to a more automated, remotely managed delivery model. With standardization and...

      • Downloads: 316