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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Are unified communications (UC) components being sold as standalone offerings? Maybe it goes against the idea of "unified," but does Forrester see a trend of buying only one component or feature set...
The Canadian federal government has (finally) made a move to lift Canada’s rules on telecommunications operator ownership from a previous maximum of 46.7% (20% direct plus 30% indirect) foreign...
How are global enterprises tiering their sites for MPLS WAN services?
I've had several conversations with Forrester IT clients in sourcing and vendor management and infrastructure and operations roles during the past few months about how-when-why-who to outsource...
Do you have best practices information on how companies with work-from-home programs deal with delivering hardcopy mail to their employees at home?
Defining a best-practice communications strategy requires establishing a planning starting point. To do this SVM professionals need to undertake a comprehensive audit of the company's...
Customers Have A Range Of Strong Options In This Mature Service Category In Forrester's latest deep-dive Forrester Wave™ evaluation of facilities-based managed global MPLS service...
How much of your IT operating and capital budget will go to UC related investments? I predict that spending by large distributed enterprises (defined as firms with 1,000 or more employees) on...
Anecdotal evidence from several dozen Forrester IT client inquiries and consulting engagements during the past two years suggests that large MNCs are almost always multisourcing their international...
I recently had several one-on-one meetings with SVM professionals at two Forrester SVM forums — in Vegas late May and Paris mid-June. One major pain point was mentioned by a number of our...
SVM pros often are tasked with facilitating formal and informal discussions between IT operations and business stakeholders for input and feedback when attempting to evaluate and refine a strategy...
What should we be avoiding during mobile contracting?
Why is it so important that I prioritize a mobility strategy?
Business users often view IT SVM as a bottleneck to getting new technologies that will make them more personally and professionally productive and that also will help ensure their firm’s...
How are retailers and other companies getting their telecom service provider to help prevent telephone cramming?
We're suddenly getting long-distance bills 10 times higher than before after we reassigned about half our lines to a competitor for business contingency reasons. Somehow, we lost our discount...
At smaller sites outside North America, is it a best practice to use one, a few, or several WAN service providers?
Are most companies accepting whichever broadband Internet users may have, or are they standardizing on specific providers and classes of service?
What are the trends in adoption and use of Ethernet WAN services by very large global organizations?
SoftBank plans to inject $20 billion ($12 billion cash and $8 billion of new capital) to acquire 70% of Sprint Nextel. The deal will give Sprint about $8 billion in new capital, which will be used to...
Last week I attended Enterprise Connect 2013 where I had over two dozen one-on-one briefings with UC technology and services vendors. Highlights included Microsoft’s keynote by Derek Burney...
Enterprise telecoms market consolidation can disrupt your service delivery if your service provider is acquired by a competitor. Other disruptions that might have a negative impact on the quality of...
Good news and bad: You — as a provisioner of technology to the business — will likely NOT be buying iPhones en masse to the resounding cheers of the business. However, given that...
Telecommunications and mobility (T&M) technologies will play a critical role in the success of geographically distributed companies during the next ten years. Business professionals need their...
What are the key considerations when developing a global telecoms RFP?