Forrester

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

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For Sourcing & Vendor Management Professionals

Report:Leveraging Outsourcing Services To Accelerate IT Maturation

Emerging Asia Steps Up

In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of...

• Downloads: 112

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Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

• Downloads: 667
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For Sourcing & Vendor Management Professionals

Report:ASEAN IT Markets, 2012 To 2013: The Next Frontier To Growth

The ASEAN3 countries (Malaysia, Indonesia, and the Philippines) represent 78% of the IT spending of the ASEAN countries excluding Singapore. Indonesia and the Philippines will experience dynamic...

• Downloads: 90

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Report:Telcos Are Lining Up Broad IaaS Offerings For Asia Pacific Enterprises

Organizations in Asia Pacific are realizing the cost efficiencies and business agility of virtualization and cloud computing. The region's market is crowded with regional and global...

• Downloads: 135

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Report:The Applications Outsourcing Market Hits The Crossroads

The New Foundations For Innovation In A Maturing Industry

As more IT organizations operate under the dueling mandates of delivering cost savings and innovation, suppliers of applications outsourcing services are getting ready for the next phase of their...

• Downloads: 293

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Report:Get Better Software Deals By Aligning Your Sourcing Strategy And Commercial Approach

Executive Overview: The Strategic Software Sourcing Playbook

This report outlines how sourcing and vendor management (SVM) executives can implement Forrester's strategic software sourcing model. Our research has shown us that transactional procurement is...

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Report:The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

The 12 Market Leaders That Deserve To Be On Most Shortlists

In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

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For Sourcing & Vendor Management Professionals

Report:Selecting A Services Partner For Business Innovation

Key Criteria And Real-World Success Stories

Business innovation tops the agenda for IT services buyers in 2012, even surpassing cost-cutting as a key priority in some Forrester surveys. But many clients struggle to get business innovation from...

• Downloads: 199

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Report:Distributed Organizations Need To Consolidate Communications Vendors

Business Value: The Telecommunications And Mobility Sourcing Playbook

Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...

• Downloads: 219

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Report:Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

Outreach: The Telecommunications And Mobility Sourcing Playbook

Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

• Downloads: 226

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Report:Market Overview: Mobility Services

Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs

The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications...

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Report:Innovation and Transformation Imperatives Drive ASEAN IT Services Growth

The IT services market in Asia Pacific is highly fragmented with greatly differentiated maturity levels and spending behaviors. Forrester believes that a combination of business drivers (the...

• Downloads: 396

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Report:Navigate A Changing IT Services Landscape

Future Look: The Services Sourcing Playbook

The IT services market is changing fast. Technological advances, the rising integration of business and technology, a corporate focus on core competencies, and the maturation of the IT vendor...

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For Sourcing & Vendor Management Professionals

Report:Accelerate Your Videoconferencing Strategy With Managed Services

IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for...

• Downloads: 419

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Report:The Benefits Of Centralized SaaS Strategy

How Companies Are Preparing For The Unstoppable As-A-Service Offerings

Developing a centralized software-as-a-service (SaaS) strategy has become a bigger priority for sourcing and vendor management professionals over the past year. Firms are not only expanding their...

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For Sourcing & Vendor Management Professionals

Report:How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

Build FMC Into Your Unified Communications Sourcing Strategy

The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway,...

• Downloads: 499

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Report:The ROI Of Cloud Apps

A Total Economic Impact™ Analysis Uncovers Long-Term Value In Cloud Apps

Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs...

• Downloads: 1382

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Report:Consider These Five Criteria When Choosing A Microsoft Volume Licensing Program

Key Factors When Evaluating Enterprise Agreements Against Alternatives

Selecting the right Microsoft volume licensing program is a major decision for IT sourcing and vendor management executives and it gets more complicated every year. This report analyzes the key...

• Downloads: 532

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Report:Clients And Vendors Weigh In On The Future Of Offshore Outsourcing

Looking To 2011 And Beyond, Both Focus On Increasing Business Alignment

The offshore outsourcing trend and practice is due for transformation. The proliferation of "as-a-service" offerings and trends related to mobility, social tools, and sustainability make demands for...

• Downloads: 730

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Report:The SaaS Market Hits Mainstream: Adoption Highlights 2011

Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

• Downloads: 1049

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Report:Market Overview: North American IT Infrastructure Outsourcing

IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers,...

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Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1331

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Report:Europeans See New Opportunities In Combo IP Video-UC Solution Sourcing

Pay Close Attention To Vendor Offers Regarding Integration And Interoperability

We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video...

• Downloads: 311

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Report:SVM Professionals Can Play A Greater Role In Videoconferencing Strategy

Videoconferencing Players Are Ready To Deliver With Better Solutions

Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing vendors...

• Downloads: 207