For Infrastructure & Operations Professionals
Road Map: The I&O Transformation Playbook
The role of infrastructure and operations (I&O) is to architect, implement, and operate the production engine that supports — and preferably anticipates — the business' various...
- Downloads: 94
For Sourcing & Vendor Management Professionals
The Importance Of Customer Satisfaction Increases For Service Provisioning
As technology becomes a critical part of delivering value to customers, the measurement of customer satisfaction (CSAT) in outsourcing relationships rises in importance. The reputation and value of...
- Downloads: 172