Forrester Research : Topic : ITIL

ITIL

The Information Technology Infrastructure Library (ITIL) is a description of a set of standard IT terminology (e.g., a high-level definition of a change request), developed in the 1980s by the United Kingdom Central Computing and Telecommunication Agency to address the issues of IT service support and delivery faced by IT infrastructure organizations. ITIL standards were designed to establish guidelines and a common language for operational processes such as change management and problem resolution, service delivery, and resolution of customer inquiries.

Research

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For Enterprise Architecture Professionals
Report: EA Methodologies Enlarge To Address The New Business Landscape
Henry PeyretMay 21, 2013
Digital is increasingly part of products and services offerings — provoking disruption to the old ways of doing things. Companies are facing uncertain market changes and economic condition...
- Downloads: 98
For Infrastructure & Operations Professionals
Report: Market Overview: Capacity Management And Planning Tools In 2013
Jean-Pierre GarbaniApril 18, 2013
The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and ...
- Downloads: 151
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For Infrastructure & Operations Professionals
Report: The State And Direction Of IT Service Management: 2012 To 2013
Glenn O'DonnellMarch 18, 2013
Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...
- Downloads: 388
- Comments: 1
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For Infrastructure & Operations Professionals
Report: Evolve Your Operations Center For True Service Management
John Rakowski, Glenn O'DonnellMarch 01, 2013
The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to...
- Downloads: 178
For Infrastructure & Operations Professionals
Report: Revive Your IT Management Software Portfolio
John Rakowski, Courtney Bartlett, Glenn O'DonnellMarch 01, 2013
Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much ...
- Downloads: 148

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Analysts who cover ITIL

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Glenn O'Donnell

Infrastructure & Operations

Eveline Oehrlich

Infrastructure & Operations

John Rakowski

Infrastructure & Operations

Stephen Mann

Infrastructure & Operations

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Charts & Figures

Conceptual Figure: : One Approach Integrates COBIT, COSO, ITIL, And Other Best Practices With EA
Henry PeyretMay 21, 2013
Conceptual Figure: : Two Methods Bring Elements Of EA To Agile And Lean Methods.
Henry PeyretMay 21, 2013

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Client Inquiries

CLIENT INQUIRY: Sample IT Change Management Policy
- Eveline Oehrlich
- Feb 29, 2012 01:19 am
I am charged with writing an IT change management policy. We are in an outsourcing environment...
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ITIL

Research

For Enterprise Architecture Professionals

Report: EA Methodologies Enlarge To Address The New Business Landscape

For Infrastructure & Operations Professionals

Report: Market Overview: Capacity Management And Planning Tools In 2013

For Infrastructure & Operations Professionals

Report: The State And Direction Of IT Service Management: 2012 To 2013

For Infrastructure & Operations Professionals

Report: Evolve Your Operations Center For True Service Management

For Infrastructure & Operations Professionals

Report: Revive Your IT Management Software Portfolio

Analysts who cover ITIL

Infrastructure & Operations

Infrastructure & Operations

Infrastructure & Operations

Infrastructure & Operations

Charts & Figures

Conceptual Figure: : One Approach Integrates COBIT, COSO, ITIL, And Other Best Practices With EA

Conceptual Figure: : Two Methods Bring Elements Of EA To Agile And Lean Methods.

Client Inquiries

CLIENT INQUIRY: Sample IT Change Management Policy

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