For Infrastructure & Operations Professionals

ITIL Version 3 Adoption Not Yet Taking The World By Storm

Why Read This Report

The global adoption of ITIL v3 is occurring, but gradually. It is most visible in the growth of selected processes as organizations travel their ITSM journey. Forrester anticipates that many organizations will continue with ITIL v2 to gain maturity in service delivery and incorporate targeted practices from ITIL v3 that promise to solve pressing problems or create quick wins that enhance business value.

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