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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Online customer service is an essential element to a successful eBusiness strategy, but online customer service availability leaves much to be desired. In this teleconference, Forrester Analyst Diane Clarkson presents the findings of Forrester's evaluation of online customer service availability of 90 leading eBusiness Web sites across the financial services, travel, and retail industries.
Agenda:
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