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For CIO Professionals

Infor Is A Strong Performer In Record-Centric Customer Service Management Software

The Forrester Wave™ Vendor Summary, Q2 2007

May 24, 2007

By Chip Gliedman with Ian Schuler, Sharyn Leaver, William Band, Liz Herbert, Mary Ann Rogan

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Why Read This Report

The acquisitions of Epiphany and MAPICS provided the foundation for the customer service and field service capabilities offered by Infor. The products provide sound support for most customer service functions, with particular strengths in integrating cross-sell and up-sell into the service process. Likewise, the field service capabilities are relatively strong, and the vendor would be a short-list candidate for existing Infor customers or those in the dozen or so vertical markets in which the company has deeper offerings. Self-service, knowledgebase, and other "eService" channels may require complementary products for full coverage.
Tags: Application Development, CRM Applications, Customer Relationship Management (CRM), Customer Service & Support, Packaged Applications
US $ 1749
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