Forrester

Why Read This Report

Many information and knowledge management (I&KM) professionals seek to deliver next-generation Information Workplace (IW) environments by rationalizing a plethora of related technologies. At the same time, maturing IW platforms continue to expand in depth and breadth. But most vendors — even large ones — lack the resources to build and deliver an entire IW platform; building a full platform from the ground up presents a huge challenge, while integrating the pieces costs too much and makes it hard for I&KM pros to deliver seamless, contextual work environments. IBM and Microsoft have an advantage over a handful of other vendors — Adobe, BEA, EMC, Google, Open Text, Oracle, SAP, and Vignette — seeking to gain ground against the two heavyweights. And they have the lead as long as pressures from Tech Populism, nimble software-as-a-service (SaaS) vendors, and the open source community don't force them to slow down and shift their business models.