Defined broadly, innovation is any transformation of a process, offering, or business model that has business impact.


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  • For eBusiness & Channel Strategy Professionals

    Report: Trends 2014: North American Digital Insurance

    Not that long ago, insurers dictated the engagement model for customers. Those days are gone. Now, customers are changing the rules: They are shifting from being passive sideliners and are willi...

    • Downloads: 82
  • For eBusiness & Channel Strategy Professionals

    Report: Trends 2014: European Digital Insurance

    Digital disruption has arrived in insurance. Years of slow growth, low consumer trust, and heavy regulation have weakened incumbents. In the meantime, customer expectations have been rising, fue...

    • Downloads: 35
  • For Application Development & Delivery Professionals

    Report: TechRadar™: Customer-Centric HRM Technology, Q2 2014

    The technology for human resource management (HRM) addresses the life cycle of the workforce, including attracting, selecting, training, supporting, assessing, and rewarding employees. In the fa...

    • Downloads: 71
  • For Customer Insights Professionals

    Report: The Power Of Customer Context

    Campaigns are far less effective at winning and retaining customers than they once were. To achieve sustainable competitive advantage now, you must deliver self-perpetuating cycles of real-time,...

    • Downloads: 241
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  • For CIOs

    Report: Case Study: Philips' Journey Toward Becoming A Connected Business

    The connected business is central to the age of the customer. To succeed in the age of the customer and thrive in times of digital disruption, businesses need to transform into highly collaborat...

    • Downloads: 126
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