For Customer Experience Professionals
How Leading Health Insurers Drive Change Inside And Outside Of Their Walls
The health insurance industry faces discontent from both its consumer and provider customers. With new regulations and an elevated national discourse on health reform, the time for change is now. But...
- Downloads: 1065
For Enterprise Architecture Professionals
Point/Counterpoint From Forrester's Enterprise Architecture Forum 2008
In spite of the existence of many organizational barriers, enterprise architecture (EA) can successfully drive business innovation efforts. However, this must be done through close collaboration with...
- Downloads: 660