For Sourcing & Vendor Management Professionals

Insights Into Real-World SAP Projects

Findings From Our Recent Study Of 186 SAP Clients Using Third-Party SIs

    Why Read This Report

    Forrester surveyed 186 SAP services client references and found that overall satisfaction and perception of pricing transparency rated high — but numerous gaps exist. Key areas that sourcing professionals should focus on when selecting a provider: pricing model offerings, SI industry expertise, and ability to measure business benefits. Analysis of the data also showed that approximately 5% of firms are incorporating outcome-based pricing models, particularly common in large deals of more than $20 million in total contract value.
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    TABLE OF CONTENTS

    • SI Clients See Increased Pricing Transparency But Are Still Looking For Better Pricing Models
    • RECOMMENDATIONS

      Make Value A Key Part Of The Provider Conversation To Ensure Success
    • Supplemental Material
    • Related Research Documents