For Enterprise Architecture Professionals

Integrate EA With ITIL Service Portfolio Management

Why Read This Report

It has been almost three years since ITIL v3 was released, superseding v2. While v3 has overtaken v2 in terms of overall adoption, most IT shops are still struggling to adopt v3's new service portfolio management. When an IT org focuses on incident and problem management and request fulfillment, the infrastructure and operations (I&O) group can implement them autonomously from the rest of IT and business. But when the concepts of business services, service portfolio management, rationalizing a service catalog, or allowing for service variations come into play, then I&O's ITIL team must include the viewpoints of the business, application development, and IT planning and governance. This is a much more complex challenge, which the EA function is ideally suited to help navigate.
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TABLE OF CONTENTS

  • EA Should Intertwine Its Processes With Broader IT Processes
  • ITIL V3 Positions The Firm For Strong Service Portfolio Management
  • EA Must Engage In Service Design And Portfolio Management
  • RECOMMENDATIONS

    Don't Sit On The Sidelines Of Your Firm's ITIL Plans
  • Supplemental Material
  • Related Research Documents

TOOLS & TEMPLATES

  • Best Practice Assessments:

    ITIL V3 Adoption Continues To Progress

  • Best Practice Assessments:

    More Than 50% Of EA Groups Are Minimally Or Not Involved In ITIL