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For Enterprise Architecture Professionals

Intelligent Devices Will Drive Ubiquitous Banking

Smart Devices Will Shape High-Touch Banking

September 23, 2008

By Jost Hoppermann with Gene Leganza, Mimi An

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Why Read This Report

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed key vendors in the banking space and interviewed banking executives on five continents to get their take on banking's — and banking IT's — future. How will intelligent devices change the industry? New channels and devices will shape the new face of "ebanking": Convenient mobile banking from anywhere at any time will be the norm, and virtual branches will be the rule.
Tags: Application Architecture, Application Development, Architecture & Technology Strategy, B2C eCommerce, Business Process Management, Consumer Mobile Devices, Customer Experience Management, Customer Relationship Management (CRM), eCommerce, eCommerce Adoption, Enterprise Architecture Domains, Enterprise Architecture Strategy and Process, Mobile Channel for Consumers, Mobile eCommerce, Multichannel Architecture
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TABLE OF CONTENTS

  • Ubiquitous Banking Needs High-Tech Channels
  • Ubiquitous Banking Is More Than The Sum Of The Channels

  • WHAT IT MEANS

    Multichannel Architecture Needs To Become Adaptive
  • Supplemental Material
  • Related Research Documents
 
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