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Jean-Pierre Garbani

Vice President, Principal Analyst serving Infrastructure & Operations PROFESSIONALS

J.P. serves Infrastructure & Operation Professionals in predicting and quantifying IT disruptions. J.P.'s expertise is in the IT management software and IT operations market, and his research examines the shifting industry dynamics caused by economic pressures and the impact of new technologies such as virtualization on the IT organization.

J.P. has several decades of experience as an IT technology designer and marketer and also as a client of IT technology. He has broad experience in designing advanced technology solutions in industrial and commercial applications and bringing them to market. He has written extensively on technology for several business publications. J.P. is often a featured speaker at vendor-sponsored events and webinars.

Previous Work Experience

J.P. came to Forrester through the acquisition of Giga Information Group, where he was the research director of the computing infrastructure group. J.P. started his IT career in early 1968 as a software engineer working on the automation of nuclear power plants in France. J.P. then joined Bull General Electric in Paris (subsequently Honeywell Bull), where he was a designer and project leader of very large network infrastructures in France, Scandinavia, and the US. At Bull, J.P. occupied several positions in engineering, marketing, and sales. J.P. moved to the US in 1984 and filled several engineering and marketing positions with Bull Information Systems. In 1994, J.P. created Epitome Technology Corporation, a middleware software company focused on manufacturing execution systems. Prior to joining Giga, J.P. worked as an IT management consultant for several large financial institutions in the US.


Education

J.P. graduated from Ecole Superieure d'Electricite (Supelec) in Paris (M.S. in computer science). J.P. is a US citizen based in Naples, Fla., and speaks French fluently.

Research Coverage:

Business Service Management, Data Center Management, Go-To-Market Strategies, IT Infrastructure & Operations, IT Management, IT Management Software, IT Organization, IT Process Automation, Job Scheduling & Workload Management, Organizational Design & Change Management, Product & Solutions Strategies, Technology Product Strategies

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  • Craig Le Clair
  • Past 12 months

  • For Enterprise Architecture Professionals

    Blog:Business Needs To Take A Moneyball View On Performance

    Craig Le ClairSeptember 07, 2012

    I recently finished reading Moneyball, the Michael Lewis bestseller and slightly above-average Hollywood movie. It struck me how great baseball minds could be so off in their focus on the right...

    • For Enterprise Architecture Professionals

      Report:Prepare For 2013's Shifting BPM Landscape

      Landscape: The Business Process Management Playbook

      Craig Le ClairJanuary 23, 2013

      Firms continue to invest massive amounts of money and time into improving their business processes. Why? Because of the imperative to optimize their business operations for their markets, even as...

      • Downloads: 480
      • Comments: 1
      • Rating:

    • For Enterprise Architecture Professionals

      Blog:E-Signature Market Continues To Gain Business And Investor Attention

      Craig Le ClairJuly 13, 2012

      DocuSign, the best-known software-as-a-service (SaaS) brand for electronic signature, just received 47.5M in additional investor funding. According to execs, this will help accelerate growth...

      • For Enterprise Architecture Professionals

        Charts & Figures:Process Pros Weigh In, But So Do Business Execs And IT

        Metrics: The Business Process Management Playbook

        Craig Le ClairSeptember 05, 2012

      • For Enterprise Architecture Professionals

        Report:The Forrester Wave™: E-Signatures, Q2 2013

        Craig Le ClairApril 29, 2013

        Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

        • Downloads: 218
        • Rating:

      • For Enterprise Architecture Professionals

        Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

        Vision: The Content Management Playbook

        Craig Le Clair, Leslie OwensJanuary 11, 2013

        Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

        • Downloads: 670

      • For Enterprise Architecture Professionals

        Report:Smart Process Apps: To Combine Social And Dynamic Case Management

        Fill Gaping Hole In Process Needs

        Craig Le ClairJanuary 24, 2013

        Enterprises need to shift from isolated enterprise social projects to a process-oriented view that drives business outcomes. Smart process apps — an emerging $34 billion software category...

        • Downloads: 236

      • For Enterprise Architecture Professionals

        Tool:Forrester Wave™: E-Signature, Q3 '12

        Craig Le Clair

      • For Enterprise Architecture Professionals

        Blog:KANA To Acquire Sword — Gets Serious About Dynamic Case Management Market

        Craig Le ClairJuly 12, 2012

        KANA Software is acquiring Sword Ciboodle — a Scottish case management and BPM company and a strong performer in Forrester's 2011 Wave™ on dynamic case management. The Ciboodle...

        • For Enterprise Architecture Professionals

          Report:Business And IT Impact Of BPM Excellence

          Craig Le ClairJune 25, 2012

          A business process, at its highest level, is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone of most critical...

          • Downloads: 593
          • Rating:

        • For Enterprise Architecture Professionals

          Report:Benchmark Business Architecture Performance

          Benchmarks: The Business Architecture Playbook

          Craig Le ClairFebruary 08, 2013

          Strategic change initiatives are proliferating in organizations. To facilitate execution of these initiatives, firms are investing in business architecture (BA) to help assess and plan them —...

          • Downloads: 238

        • For Enterprise Architecture Professionals

          Report:Embrace Five Disruptive Trends That Will Reshape BPM Excellence

          Future Look: The Business Process Management Playbook

          Clay Richardson, Craig Le ClairAugust 29, 2012

          Enterprise architects leading business process management (BPM) excellence initiatives live at the crossroads of business strategy and process execution, providing BPM insights to technologists and...

          • Downloads: 675
          • Rating:

        • For Enterprise Architecture Professionals

          Report:The Forrester Wave™: Multichannel Capture, Q3 2012

          Vendors Move Toward Mature Service Offerings

          Alan Weintraub, Craig Le ClairAugust 15, 2012

          If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

          • Downloads: 590
          • Comments: 1

        • For Enterprise Architecture Professionals

          Report:Address The Complex ECM Landscape

          Landscape: The Content Management Playbook

          Alan Weintraub, Craig Le ClairNovember 27, 2012

          Information workers struggle under increasing volumes of varying types of content. Historically, enterprise architects have taken a product-specific approach to their enterprise content management...

          • Downloads: 550
          • Rating:

        • For Enterprise Architecture Professionals

          Report:Develop A Content Management Strategy

          Strategic Plan: The Content Management Playbook

          Craig Le ClairOctober 02, 2012

          Enterprise architects (EAs) need a solid content management strategy to document their firms' choices in a time of disruptive business and technical change. While it's possible to frame content...

          • Downloads: 713
          • Rating:

        • For Enterprise Architecture Professionals

          Report:Use A Metrics Framework To Drive BPM Excellence

          Performance Management: The Business Process Management Playbook

          Craig Le ClairSeptember 21, 2012

          Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

          • Downloads: 450
          • Rating:

        • For Enterprise Architecture Professionals

          Report:BPM Projects Show Good But Varied Performance

          Metrics: The Business Process Management Playbook

          Craig Le ClairSeptember 21, 2012

          A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieving...

          • Downloads: 298
          • Rating:
         
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