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Jean-Pierre Garbani

Vice President, Principal Analyst serving Infrastructure & Operations PROFESSIONALS

J.P. serves Infrastructure & Operation Professionals in predicting and quantifying IT disruptions. J.P.'s expertise is in the IT management software and IT operations market, and his research examines the shifting industry dynamics caused by economic pressures and the impact of new technologies such as virtualization on the IT organization.

J.P. has several decades of experience as an IT technology designer and marketer and also as a client of IT technology. He has broad experience in designing advanced technology solutions in industrial and commercial applications and bringing them to market. He has written extensively on technology for several business publications. J.P. is often a featured speaker at vendor-sponsored events and webinars.

Previous Work Experience

J.P. came to Forrester through the acquisition of Giga Information Group, where he was the research director of the computing infrastructure group. J.P. started his IT career in early 1968 as a software engineer working on the automation of nuclear power plants in France. J.P. then joined Bull General Electric in Paris (subsequently Honeywell Bull), where he was a designer and project leader of very large network infrastructures in France, Scandinavia, and the US. At Bull, J.P. occupied several positions in engineering, marketing, and sales. J.P. moved to the US in 1984 and filled several engineering and marketing positions with Bull Information Systems. In 1994, J.P. created Epitome Technology Corporation, a middleware software company focused on manufacturing execution systems. Prior to joining Giga, J.P. worked as an IT management consultant for several large financial institutions in the US.


Education

J.P. graduated from Ecole Superieure d'Electricite (Supelec) in Paris (M.S. in computer science). J.P. is a US citizen based in Naples, Fla., and speaks French fluently.

Research Coverage:

Business Service Management, Data Center Management, Go-To-Market Strategies, IT Infrastructure & Operations, IT Management, IT Management Software, IT Organization, IT Process Automation, Job Scheduling & Workload Management, Organizational Design & Change Management, Product & Solutions Strategies, Technology Product Strategies

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18 results in Everything

  • Peter Sheldon
  • eCommerce

  • For eBusiness & Channel Strategy Professionals

    Report:The State Of Mobile Commerce Apps

    mCommerce Apps Have Invigorated Cross-Channel Innovation, But What Lies Next?

    Peter SheldonJune 16, 2011

    At last count, 56 of the top 100 retailers in the US had developed an Android, iPad, or iPhone mCommerce application. The sophistication of these apps ranges greatly from basic store finders and...

    • Downloads: 1752

  • For eBusiness & Channel Strategy Professionals

    Report:Market Overview: Mobile Commerce Solutions For Retail

    Peter SheldonAugust 04, 2011

    In just two years, mobile commerce has matured from a nascent channel adopted by a few progressive companies to a critical commerce touchpoint. Today, mobile offerings must be both fully...

    • Downloads: 1633

  • For eBusiness & Channel Strategy Professionals

    Report:Using Facebook Login To Your Advantage

    Demystifying The Hype And Misconceptions Of Social Login For eBusiness

    Peter SheldonFebruary 17, 2012

    Everyone remembers Microsoft's Passport service, positioned to be a ubiquitous sign-on protocol across the Web and at one time adopted by web giants including eBay, Expedia, and Monster. However, the...

    • Downloads: 707

  • For eBusiness & Channel Strategy Professionals

    Charts & Figures:Resource Capacity Is An Important Part Of Planning For The Holidays

    Tactics To Ensure A Successful Online Holiday Season

    Peter SheldonOctober 21, 2011

  • For eBusiness & Channel Strategy Professionals

    Report:The State Of Canadian Online Retail — 2013

    Peter SheldonApril 24, 2013

    Forrester has partnered with Canada Post and Shop.ca to evaluate the changing trends in online retail in Canada. On paper, the Canadian online retail market has been going through a renaissance,...

    • Downloads: 162

  • For eBusiness & Channel Strategy Professionals

    Report:The Forrester Wave™: Global Commerce Service Providers, Q1 2012

    SapientNitro, Deloitte, And IBM GBS Lead, With A Strong Pack Of Contenders Close Behind

    Brian K. Walker, Peter SheldonFebruary 24, 2012

    In Forrester's 72-criteria evaluation of the top 12 global commerce service providers (GCSPs), we found that SapientNitro, Deloitte, and IBM Global Business Services (GBS) led the pack with their...

    • Downloads: 1356
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:Is Your Site Ready For The Holidays?

    Tactics To Ensure A Successful Online Holiday Season

    Peter SheldonOctober 21, 2011

    The stakes do not get any higher for retail eBusiness professionals than during the holiday season. For many retailers, margins from Q4 revenue alone will make or break their annual goals, and online...

    • Downloads: 313

  • For eBusiness & Channel Strategy Professionals

    Report:The Digitization Of The In-Store Experience

    Mobile Devices And Interactive Displays Are Redefining The In-Store Experience For Sales Associates And Customers Alike

    Peter SheldonFebruary 07, 2012

    Retailers are ditching the term multichannel. Instead, in the era of agile commerce, they talk about delivering a "buy anywhere, fulfill anywhere" experience to their customers. In pursuit of this...

    • Downloads: 2102
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:Integration Challenges For Mobile Commerce

    Peter SheldonAugust 04, 2011

    When the iPhone launched four years ago and triggered off the acceleration of mobile commerce, eBusiness leaders, eager to get their feet wet, went looking for solutions. For many, transcoding or...

    • Downloads: 564

  • For eBusiness & Channel Strategy Professionals

    Report:Optimize Your Mobile Business

    Continuous Improvement: The Mobile eBusiness Playbook

    Peter SheldonMay 15, 2012

    Congratulations! Your mobile web store, iPhone, iPad, and Android apps are live and adoption has surpassed your wildest expectations. But what now? Business as usual is not an option, and change is...

    • Downloads: 553
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:Case Study: SunTrust Reboots Its Digital Platform

    Responsive Web Design And Agile Development Prove A Winning Formula

    Peter SheldonApril 04, 2013

    With mobile and tablet usage now mainstream, Forrester believes that eBusiness teams must find time-to-market and cost efficiencies in their digital development processes. In previous research we...

    • Downloads: 172

  • For eBusiness & Channel Strategy Professionals

    Report:Location-Based Commerce: An Evolution In Mobile Shopping

    Peter SheldonFebruary 15, 2011

    Since the dawn of mobile commerce, retailers have dreamed of leveraging location-based services to deliver an immersive multichannel experience for in-store shoppers. Retailers have experimented with...

    • Downloads: 1719

  • For eBusiness & Channel Strategy Professionals

    Report:Optimize Performance For Global eCommerce

    Nothing Kills An Online Sale Quicker Than A Sluggish Site

    Peter SheldonDecember 04, 2012

    Global is all the rage: eBusiness teams are feverishly building new international initiatives in the search for lucrative foreign customers and their wallets. Unfortunately the Internet was not...

    • Downloads: 389

  • For eBusiness & Channel Strategy Professionals

    Report:Market Overview: Digital Commerce Solutions 2011

    Peter SheldonNovember 07, 2011

    In the past, online transactions for digital product purchases differed little from physical product purchases, with the exception of the delivery method. However, today's digitally connected...

    • Downloads: 1629
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:Market Overview: Subscription And Recurring Billing Solutions 2012

    Peter SheldonDecember 06, 2012

    Few industries are immune from the digitization of experiences, content, services, and products. In this era of cloud computing and consumer mobile devices, today's digital products have evolved from...

    • Downloads: 353
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:Understanding Responsive Design

    What eBusiness Teams Need To Know About The Future Of Multitouchpoint Web Design

    Peter SheldonJuly 12, 2012

    The splinternet has created a headache for eBusiness leaders who must now support optimized commerce experiences across an increasingly complex landscape of web-enabled touchpoints. Maintaining...

    • Downloads: 912
    • Comments: 2
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:Optimize Your Mobile Banking Strategy

    Continuous Improvement: The Mobile Banking Strategy Playbook

    Joe Stanhope, Peter SheldonSeptember 10, 2012

    Congratulations! Your mobile banking web, iPhone, iPad, and Android apps are live, and adoption has surpassed your wildest expectations. But what now? Digital banking teams need to test and optimize...

    • Downloads: 644
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:The Coming Of HTML5

    Why It's Time To Think Seriously About Using HTML5 To Differentiate The Desktop Shopping Experience

    Peter SheldonAugust 03, 2012

    With broad support across smartphone and tablet devices, HTML5 is already underpinning many mobile web experiences. However, adoption of the technology on the desktop has been slow to date due to...

    • Downloads: 592
    • Comments: 1
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Report:.Brand And The Impact For eBusiness

    CMOs Must Drive Their Firms' Domain Strategy Now

    Peter SheldonJune 22, 2011

    A fundamental transformation of the way brands and consumers connect on the Internet is amid us. Icann, the authority responsible for Internet domains, has approved a plan to expand the 22 currently...

    • Downloads: 380
 
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