About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Joseph serves Customer Intelligence Professionals. He is a leading expert on web, mobile, and application analytics, online testing and targeting, and tag management. His research focuses on the generation and application of marketing intelligence from digital channels to deliver highly relevant and engaging online and multichannel customer experiences.
Prior to joining Forrester Research, Joseph was the vice president of platform strategy at Alterian, where he focused on product strategy, product marketing, analyst relations, and corporate development. Prior to Alterian, he was vice president of marketing and product development at MarketerNet. Joseph began his career at Experian, where he held a variety of roles spanning technical project consulting, business development, and product management.
Previous speaking experience includes presenter and master of ceremonies duties for a variety of technology and services vendor customer events, the National Center For Database Marketing, Infopresse Web Analytics, Teradata Partners, Click Summit, eMetrics, and Xchange. Joseph serves on the advisory board for the Northern Illinois University College of Business Interactive Marketing program and is a member of the Digital Analytics Association.
Joseph graduated with honors from the University of Illinois at Urbana-Champaign, earning a B.S. in business administration and majoring in marketing. He is Pragmatic Marketing Certified for Product Management Knowledge.
An Empowered Report: Your Company's HEROes Need Your Help
Marketing and strategy professionals show an increased interest in videoconferencing as a collaboration tool. They are also interested in the vendor landscape and want to understand who the key...

Videoconferencing Players Are Ready To Deliver With Better Solutions
Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing vendors...
A Hot Market, But Questions About ROI, Vendors, And Integration Remain
Forrester has identified pervasive video as one of the four "groundswell" technologies that IT leadership will use to empower their employees over the next decade. Since Forrester's insights on video...
It Empowers The Workforce, But Puts Pressure On Security And Risk
Clients often ask Forrester why they should pay for desktop video solutions when there are free consumer market solutions that could be available to everyone in the organization. This is a valid...
Trends And Tradeoffs Of Leading Microsoft Services Players
Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...
Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology
As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...
Mobility And Video Are Now Embedded, Social To Follow
Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

Generation Y's Presence In The Workforce Is Changing Sourcing Strategy
The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time...
Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by...
What Sourcing Professionals Need To Know About The Future Of SaaS
Software-as-a-service (SaaS) has finally come of age and is now a staple of the technology landscape at most organizations. As organizations build on the basics of their SaaS sourcing and vendor...

Forrester conducted 56 in-person and phone interviews with sourcing and vendor management executives to better understand how they are currently using supplier risk data from third-party sources. The...
How A Manufacturer Defined Its UC Strategy With A Business And End User Focus
Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...
An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology
A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by rapid...
Are unified communications (UC) components being sold as standalone offerings? Maybe it goes against the idea of "unified," but does Forrester see a trend of buying only one component or feature set...
Recent Forrester data about the role of social technology in the enterprise confirms what many business professionals already suspect: more people are using social technologies, and these...
Pay Close Attention To Vendor Offers Regarding Integration And Interoperability
We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video...