About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Joseph serves Customer Intelligence Professionals. He is a leading expert on web, mobile, and application analytics, online testing and targeting, and tag management. His research focuses on the generation and application of marketing intelligence from digital channels to deliver highly relevant and engaging online and multichannel customer experiences.
Prior to joining Forrester Research, Joseph was the vice president of platform strategy at Alterian, where he focused on product strategy, product marketing, analyst relations, and corporate development. Prior to Alterian, he was vice president of marketing and product development at MarketerNet. Joseph began his career at Experian, where he held a variety of roles spanning technical project consulting, business development, and product management.
Previous speaking experience includes presenter and master of ceremonies duties for a variety of technology and services vendor customer events, the National Center For Database Marketing, Infopresse Web Analytics, Teradata Partners, Click Summit, eMetrics, and Xchange. Joseph serves on the advisory board for the Northern Illinois University College of Business Interactive Marketing program and is a member of the Digital Analytics Association.
Joseph graduated with honors from the University of Illinois at Urbana-Champaign, earning a B.S. in business administration and majoring in marketing. He is Pragmatic Marketing Certified for Product Management Knowledge.
The New Web Platform For Customer Engagement And Much More (Part 1)
The Web is moving on to a new era of openness, mobility, and digital business. The open Web is a platform built on HTTP (the fundamental web protocol), a new generation of HTML, dynamic languages,...

Ultimate Software finds itself in a highly competitive market: It is a relatively small player compared with industry giants such as Oracle and SAP. Given Ultimate's smaller size, it can't simply...

To pick up the narrative from my last post, we're currently one week into the First Robotics build season for 2012. Team 811 is busy working away on an initial sprint. The goal is to get a...
Sabre's Strategic Adoption Of Open Source Brings Unexpected Cultural Benefits
Sabre Holdings is an early adopter of Agile processes and open source technologies. The company was originally motivated to use open source as a tactic to avoid software capital costs, but along the...
My colleague John McCarthy just published an excellent report sizing the "app Internet," a phenomenon Forrester defines as "specialized local apps running in conjunction with...
Oracle's proposed contribution of the Hudson continuous integration project to the Eclipse Foundation bears further scrutiny, as Forrester expects that the reconstituted Eclipse Hudson project will...

"Next Practices" That Will Improve Release Visibility And Speed
Our first release management survey confirms that IT leaders are frustrated with slow software delivery, including dissatisfaction with the release management process. While Agile speeds software...
Actuate BIRT Leads, With Jaspersoft Enterprise, SpagoBI, Pentaho Enterprise, And Pentaho Community Close Behind
Comparing open source BI technologies is often an apples-to-oranges comparison: 1) not all vendors include the same functionality in the free community versions of the software versus commercial open...
Yesterday the folks from Black Duck published some interesting information on the use and growth of open source projects in the mobile space. Their data confirms that open source mobile projects are...
Executive Overview: The Mobile App Development Playbook
The mobile shift is driving your business peers and customers to expect (and demand) support across a wide variety of smartphones and tablets. But building mobile apps is different from building...

Take Seven Steps Now Under The Charter Of A Mobility Council
Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

Tools And Technology: The Mobile App Development Playbook
Traversing the mobile app development technology landscape is challenging — particularly due to the different native, hybrid, and web-based development approaches; the range of infrastructure...

I posted a note yesterday that's been a long time coming. In doing the research for Forrester's mobile app development playbook, I've been talking with all sorts of companies that build...
My colleague Julie Ask is fielding a survey that asks a number of questions about your company's consumer-facing mobile strategy. If you have a few minutes to spare, please take the survey to...
The Emerging Windows Platform Expands On The .NET Framework
One Microsoft platform era is ending and another is beginning. The .NET era as we've known it is winding down. .NET doesn't go away — it becomes Microsoft's preferred server environment for a...

The Internet Ad Giant Shifts Emphasis To Include Enterprise IT
Open source is no longer a "don't ask, don't tell" secret in enterprise application development shops: Increased executive awareness and evolving open source business models are leading shops to...
What are the key components or building blocks within a widely used widget application programming interface (API) framework today?
One of the things I enjoy the most about being an industry analyst is that I've spent the past six years meeting some great developers. Personally, I’m not sure I could cover any other...
Strategic Plan: The Mobile App Development Playbook
In the past year, we've handled more than 200 client inquiries regarding what technology approach best suits mobile app development needs. The most common question we field is: "Should we go with a...
One of the counterintuitive things that we observed early on in the days of object-oriented programming was that developers with no previous programming experience often picked up concepts like...
Java Will Be Constrained By The Bounds Of Oracle's Business Model
Drama has been running high since Oracle began to shape up the Java technology it acquired along with Sun Microsystems. Oracle ended the impasse over a new core Java release, set out a road map for...