Forrester

For CIO Professionals

Report:Welcome To The Empowered Era

An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees

Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...

• Downloads: 1198

For Chief Information Officer Professionals

Blog:Windows Phone 7 Is Invited To The Mobile Dance By Nokia

Make no mistake about Nokia's global power. They are still the dominant handset maker globally. But Nokia somehow missed the shift to the handheld computers we call smartphones and tablets. Make...

For Chief Information Officer Professionals

Blog:How To Avoid The Mobile Goat Rodeo

Mobility in the enterprise is a goat rodeo waiting to happen. Are any of these things going on in your company? Building customer mobile apps that don't tie into the .com site. Coding for...

For Chief Information Officer Professionals

Blog:Mobilize Your Content & Collaboration Applications

A quick reality check: our content & collaboration systems have been with us since we first put PCs on desktops. Today, these systems are pervasive in our workflow, our work lives, and our work...

For Chief Information Officer Professionals

Blog:The Road To Social Business Starts With A Burning Platform (Part I)

(@TJKeitt has also published this post.) My colleague TJ Keitt and I have completed a six-month investigation into social business and collaborative transformation. As the title of the report...

For CIO Professionals

Tool:Convenience And Utility Score The Mobile Engagement Value

For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

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For CIO Professionals

Report:SlideShare Ties Conferencing To Millions Of Slides

More Than A Million Shared Slides Get An Audio And Video Facelift; Consumerization Gets Another Injection; IT Gets Another Vendor To Track

Why does the world need yet another webconferencing vendor? Because the existing solutions don't deliver all the value that your employees crave at a price you can afford. SlideShare has answered the...

• Downloads: 169

For CIO Professionals

Report:Four Giants Compete For Your Cloud Email Business

Microsoft And Google Lead; IBM's In The Hunt; Cisco's Just Starting Out

Google jumped into the enterprise email market in 2007 with a $50 annual subscription to its cloud email service and turned the market upside down. Microsoft quickly re-evaluated and repriced its...

• Downloads: 1123

For Chief Information Officer Professionals

Blog:Minnesota IT Bolstered Cross-Agency Collaboration With Microsoft Office 365

  This case study is from TJ Keitt's and my social business playbook report, “The Road To Social Business Starts With A Burning Platform.” A social business uses technology to...

For Chief Information Officer Professionals

Blog:How Many iPhones Does It Take To Circle The Earth?

So asked my 11-year-old daughter this morning. You may remember Sophie. She’s the one whose 3rd-grade teacher took her to the Apple store in Burlington, MA, for a field trip. They actually...

For Chief Information Officer Professionals

Blog:Why Apple Had To Do Maps: A Mobile Engagement Analysis

I was pretty sure that the v1 (beta?) Apple Maps would have gaps and gaffs, and of course it does. Mapping is hard to do as this excellent analysis from Adrian Covert at Gizmodo makes clear. (If...

For Chief Information Officer Professionals

Blog:Beware Of Mobile's Unintended Consequences (Part 1)

[This is the second in a series of posts on our report for Forrester clients, "Mobile Is The New Face Of Engagement."] A successful smartphone app is great, right? Especially when it fronts a...

For Chief Information Officer Professionals

Blog:Apple's Developer Tour De Force And What It Means For CIOs

CEO Tim Cook opened Apple's worldwide developer conference 2012 this morning in San Francisco. The event sold out the Moscone West venue in 90 minutes, a clear indication that Apple's star is...

For Chief Information Officer Professionals

Blog:Workforce Technology Assessment Is Really Workforce Behavioral Science . . .

Richard H. Thaler, professor of economics and occasional writer for The New York Times, wrote on Sunday about how he and other behavioral scientists are helping the UK government use behavioral data...

For CIO Professionals

Report:The Forrester Wave™: Web Conferencing, Q2 2010

Adobe, Cisco, IBM, And Microsoft Lead In The Web Meeting Scenario

In Forrester's 60-criteria evaluation of Web conferencing vendors, we found that traditional vendors Adobe, Cisco, IBM Sametime, and Microsoft's two offerings led the pack because of their breadth...

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For Chief Information Officer Professionals

Blog:Welcome To The Empowered Era

We inhabit an age in which empowering technology is readily available first to individuals, not institutions. Consumers and employees will always get the new good stuff first. And it will always be...

For Chief Information Officer Professionals

Blog:Enough Already With The "Death Of The PC Era" Garbage

(updated 10:10 ET 4/11/2013 for clarity) The Death Of The PC Era. Pah. As my friend John McCarthy is fond of saying, "that does not qualify as analysis." PCs, like cars and shoes and dishwashers, are...

For CIO Professionals

Report:How Consumerization Drives Innovation

Your Technology And Culture Create An Environment Of Empowered Employees

Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key...

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For CIO Professionals

Client Inquiry:How Do We Build The Business Case To Give Tablets To Salespeople?

How are companies making a business case to purchase tablets for their sales teams?

For Chief Information Officer Professionals

Blog:Zimbra Appliance: VMWare Executes On Cloud-Based Email

VMWare has got it down: Sell a virtualization solution with anchor applications (and seats) that no service provider can live without, starting with email. This is the call we made when VMWare bought...

For CIO Professionals

Report:Benchmarking Mobile Engagement: Consumers And Employees Outpace CIOs' Readiness

Benchmark: The CIO's Mobile Engagement Playbook

Are you ready to serve your mobile customers on the device of their choice? Have you anticipated what apps they need next? And for employees, which apps are most important on smartphones? How many...

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For Chief Information Officer Professionals

Blog:The Mobile App Internet Wags The IT Dog: A Post For Content & Collaboration Professionals

Your workforce is mobile and loving it. They love it because they can get things done anywhere, anytime, on any device. You can almost see happy tails wagging as they check their email. But they...

For Chief Information Officer Professionals

Blog:"The Future Of Mobile Is User Context": What It Means For Content & Collaboration Professionals

My colleague Julie Ask has just published an important report, "The Future Of Mobile Is User Context," introducing how companies will use the new intelligence and capabilities of smartphones to...

For Chief Information Officer Professionals

Blog:Get Empowered Free On Kindle Through September 10th

[Update: 3:15pm, 9-7-2010. Sigh. This is a US-only offer. My apologies to colleagues and friends in other countries. I'm told you can buy it on Amazon.com in other countries, at least in hard...