Forrester

For CIO Professionals

Report:The HERO Index: Finding Empowered Employees

Empowered Employees Solve Customer Problems: Find Them And Help Them

Groundswell technologies — social, mobile, video, and cloud — put tremendous power in the hands of customers. Only empowered employees can respond at the speed of empowered customers...

• Downloads: 932

For Security & Risk Professionals

Report:Q&A: Demystifying Cloud Security

An Empowered Report: Getting Past Cloud Security Fear Mongering

At Forrester's Security Forum 2010 in Boston, Eran Feigenbaum, director of security, Google Apps; and Archie Reed, chief technologist for cloud security at HP, joined me on stage for a keynote panel...

• Downloads: 1117

For Sourcing & Vendor Management Professionals

Report:Transform Your Strategic Supplier Relationships From Duels Into Duets

Performance Management: The Strategic Software Sourcing Playbook

This report describes performance management by sourcing and vendor management leaders as part of Forrester's strategic software sourcing approach. Our conversations with clients and surveys with...

• Downloads: 511
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For Enterprise Architecture Professionals

Report:Navigate Digital Disruption With An Emerging Technology Vision

Vision: The Emerging Technology Playbook

Emerging information technology has been a key enabler of business evolution since the 1960s and shows no signs of letting up. As we move beyond simple digitization of information to digital business...

• Downloads: 402

For Application Development & Delivery Professionals

Report:Get To Know Your 2010 Business Analysts

In Q3 2010, Forrester Research and the International Institute of Business Analysis (IIBA) partnered to survey 1,461 business analysts (BAs), systems analysts, software requirements engineers, and...

• Downloads: 26

For Sourcing & Vendor Management Professionals

Report:Case Study: Manufacturer Will Consolidate Global Telecom With A Telco Integrator

Building Contingencies Ensures Price Competitiveness And Provider Innovation

A US-headquartered global consumer manufacturing firm recently asked Forrester to review its global telecom sourcing strategy with the aim of helping it balance opportunities against risks associated...

• Downloads: 302

For Infrastructure & Operations Professionals

Report:Hosted Virtual Desktops Versus Physical PCs: Understanding The Operational Cost Differences

When considering hosted virtual desktops (also known as virtual desktop infrastructure, or VDI) as an alternative or in addition to physical PCs, it's difficult to find reliable information about the...

• Downloads: 462

For Enterprise Architecture Professionals

Report:Industry-Specific Master Data Management Trends

This set of data charts, taken from the November 2010 Global master Data Management Online Survey, analyzes data from 134 MDM-savvy IT professionals in five distinct industries-- healthcare; the...

• Downloads: 84

For CIO Professionals

Report:2010 IT Budget Allocations: Planning For 2011

Baseline Spending Allocation Figures For Comparison

During this time of year, Forrester receives a large number of requests for information about IT budget allocations. As CIOs and their planning teams engage in creating next year's IT budget, it is...

• Downloads: 1566

For Security & Risk Professionals

Report:The Pains, Pitfalls, And Potential For Records Management In 2011

Forrester Research And ARMA International Records Management Online Survey, Q3 2010

Successful records management helps your organization comply with regulatory requirements, ease eDiscovery burdens, and meet information governance objectives. In pursuit of these goals, nearly...

• Downloads: 699

For Security & Risk Professionals

Report:The Forrester Wave™: Endpoint Security, Q1 2013

Endpoint Security Suites Take Center Stage In The Enterprise

In Forrester's 50 criteria evaluation of endpoint security vendors, we identified nine top providers in the category — F-Secure, IBM, Kaspersky, LANDesk, Lumension, McAfee, Sophos, Symantec,...

• Downloads: 516
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For Marketing Leadership Professionals

Report:Investing In Tech Marketing, 2011

Introducing The Forrester Marketing Flywheel For Assessing Budget Allocations

The tech industry is returning to expansion mode, and tech marketers must gear up to drive profitable revenue growth for their companies. However, unlike previous generations of tech industry growth,...

• Downloads: 852

For Security & Risk Professionals

Report:Build An Information Security Management System

Policy And Procedures: The S&R Practice Playbook

Over recent years, the information security industry has matured nicely; experts and associations have documented many best practice models, and their adoption has been widespread. It's disconcerting...

• Downloads: 739

For Infrastructure & Operations Professionals

Report:M2M Connectivity Helps Telcos Offset Declining Traditional Services

But They Are Poorly Positioned For The Larger Value-Added Service Opportunity

Telcos face increasing pressure on traditional voice revenues and seek new revenues from services leveraging existing assets. Machine-to-machine (M2M) technologies, including radio frequency...

• Downloads: 1211
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For Security & Risk Professionals

Report:CISO Handbook: Ten Tips For Building A Successful Security Steering Committee

As information security matures into a formal discipline, it needs formal governance mechanisms. Over the past 12 months, Forrester has seen increased interest and activity in establishing security...

• Downloads: 658

For Sourcing & Vendor Management Professionals

Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1331

For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 856

For Enterprise Architecture Professionals

Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

• Downloads: 485
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For CIO Professionals

Report:Social Business Strategy: An IT Execution Plan

Using Social Business Maturity To Chart A Course For CIOs

Social technology is coming into every organization whether IT wants it or not. The adoption of social technologies to support business and customer needs has been fastest outside of IT — often...

• Downloads: 1305
• Comments: 1
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For Application Development & Delivery Professionals

Report:Data Quality Platform Adoption Attitudes

This set of data charts presents attitudes of end users toward their respective data quality platform.

• Downloads: 7

For Sourcing & Vendor Management Professionals

Report:Navigate A Changing IT Services Landscape

Future Look: The Services Sourcing Playbook

The IT services market is changing fast. Technological advances, the rising integration of business and technology, a corporate focus on core competencies, and the maturation of the IT vendor...

• Downloads: 1194
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For CIO Professionals

Report:The State Of Workforce Technology Adoption: Global Benchmark 2012

Strategic Planning Forrsights For CIOs

CIOs are responsible for the technology tools and services that make employees productive and successful at work. Too often, the CIO organization must make decisions about devices, software licenses,...

• Downloads: 228

For Application Development & Delivery Professionals

Report:Choose The Right Customer Service Solution For Your Business

Tools And Technology: The Contact Centers For Customer Service Playbook

Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your organization's customer...

• Downloads: 346
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For CIO Professionals

Report:Portrait Of A Government Information Worker

Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

• Downloads: 537

For Infrastructure & Operations Professionals

Report:Optimize IT Infrastructure Around Key Workloads

Landscape: The IT Infrastructure Playbook

The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

• Downloads: 496
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