John C. McCarthy

Vice President, Principal Analyst serving CIOs

With 27 years of experience at Forrester, John is a key contributor to our work on predicting the business impact of technology. As such, he covers such topics as the future of IT services and mobile apps and their impact on IT and vendors, the impact of cloud computing, the emergence of "platform" BPO offerings, and implications of SaaS on traditional services. John also has more than 12 years of insight into the development of a global delivery model for IT services and product development.

To define their mobile app, vendor management, offshore, and IT management and governance strategies, John has worked with leading-edge firms and governments in many countries and regions, including Argentina, Australia, Brazil, Canada, Finland, France, Germany, Hong Kong, India, Japan, the Netherlands, New Zealand, Saudi Arabia, Singapore, South Africa, Spain, and the UK.

In his offshore and alternative geography research, John has been to India over 25 times and has visited the major alternatives Argentina, Brazil, China, Czech Republic, Malaysia, Mexico, Philippines, Russia, and Vietnam.

In a cover story, Time named John's report on offshore a "landmark study." In January 2004, The Economist stated, "The debate on offshore has been brewing since a study by Forrester and John McCarthy in 2002 claimed that 3.3 million white-collar American jobs (500,000 of them in IT) would shift offshore to countries such as India by 2015." In addition to writing the first report in the industry defining client/server computing, he has done groundbreaking research on the Internet, privacy, and the Net's impact on government.

He has delivered keynote addresses on the Internet and distributed computing at such premier industry events as Strategic Sourcing Interest Group, Nasscom, Comdex, the Milken Institute Global Conference, BusinessWeek CIO Conference, Interop, Politics Online Conference, and Unix Expo. He has also appeared on NBC Nightly News, MSNBC, The NewsHour with Jim Lehrer, NDTV, CNBC, CNN, CNNfn, and Bloomberg TV.

Previous Work Experience

Before joining Forrester, John was an industry marketing consultant with Wang Laboratories. John also served as a consultant to John Hancock's Office Automation staff, designing and implementing personal computers and distributed midrange systems.

Education

John holds a Bachelor of Arts degree in European history and economics from Connecticut College.

Refine your results

Role

Methodology

Industry

Topics

Region

Vendor

6 results in Reports

  • John C. McCarthy
  • Past 12 months
  • For CIO Professionals

    Report:Closing The Experience Gaps

    Adopt A New Experience Architecture And Philosophy To Bridge Gaps In Performance, Convenience, Personalization, And Trust

    Improving customer experience is now the No. 1 priority of business executives. And as Forrester's revised Customer Experience Index makes clear, simply meeting needs is not enough to deliver...

    • For CMO Professionals

      Report:CMOs Must Embrace Software's Role In Delivering A Compelling Brand Experience

      Software Must Enrich Your Brand

      This report, originally written for CIOs, includes content relevant to chief marketing officers (CMOs). And here's why: A perfect storm of technology change — mobile, social, and digital...

      • Downloads: 116
    • For CIO Professionals

      Report:Next-Generation Services Offer A New Path To Digital Transformation

      Digital Transformation Needs Analytics-Empowered, Business-Driven Service Providers

      CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers....

      • For CIO Professionals

        Report:Brief: The Home Depot's Age Of The Customer Transformation

        Senior Management's Digital Transformation Business Plan

        On Wednesday, March 19, 2014 at the International Strategy & Investment (ISI) Fourth Annual Retail Summit in Atlanta, Frank Blake, chairman and CEO of The Home Depot, talked about the firm's age of...

        • Downloads: 229
      • For CIO Professionals

        Report:Software Must Enrich Your Brand

        Software Is A Critical Strategic Asset, Not An Operational Nice-To-Have

        Your customers increasingly interact with your products and service directly through the software they touch: mobile apps, connected products, websites, and digital experiences. If the software fails...

        • Downloads: 317
      • For Application Development & Delivery Professionals

        Report:Mobile Needs A Four-Tier Engagement Platform

        Road Map: The Mobile App Development Playbook

        Mobile is pushing aging web architectures to the brink. The three-tier architecture built for a browser-led PC world can't flex, scale, or respond to the needs of a good mobile experience or the...

        • Downloads: 906