John C. McCarthy

Vice President, Principal Analyst serving CIOs

With 27 years of experience at Forrester, John is a key contributor to our work on predicting the business impact of technology. As such, he covers such topics as the future of IT services and mobile apps and their impact on IT and vendors, the impact of cloud computing, the emergence of "platform" BPO offerings, and implications of SaaS on traditional services. John also has more than 12 years of insight into the development of a global delivery model for IT services and product development.

To define their mobile app, vendor management, offshore, and IT management and governance strategies, John has worked with leading-edge firms and governments in many countries and regions, including Argentina, Australia, Brazil, Canada, Finland, France, Germany, Hong Kong, India, Japan, the Netherlands, New Zealand, Saudi Arabia, Singapore, South Africa, Spain, and the UK.

In his offshore and alternative geography research, John has been to India over 25 times and has visited the major alternatives Argentina, Brazil, China, Czech Republic, Malaysia, Mexico, Philippines, Russia, and Vietnam.

In a cover story, Time named John's report on offshore a "landmark study." In January 2004, The Economist stated, "The debate on offshore has been brewing since a study by Forrester and John McCarthy in 2002 claimed that 3.3 million white-collar American jobs (500,000 of them in IT) would shift offshore to countries such as India by 2015." In addition to writing the first report in the industry defining client/server computing, he has done groundbreaking research on the Internet, privacy, and the Net's impact on government.

He has delivered keynote addresses on the Internet and distributed computing at such premier industry events as Strategic Sourcing Interest Group, Nasscom, Comdex, the Milken Institute Global Conference, BusinessWeek CIO Conference, Interop, Politics Online Conference, and Unix Expo. He has also appeared on NBC Nightly News, MSNBC, The NewsHour with Jim Lehrer, NDTV, CNBC, CNN, CNNfn, and Bloomberg TV.

Previous Work Experience

Before joining Forrester, John was an industry marketing consultant with Wang Laboratories. John also served as a consultant to John Hancock's Office Automation staff, designing and implementing personal computers and distributed midrange systems.

Education

John holds a Bachelor of Arts degree in European history and economics from Connecticut College.

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      • For eBusiness & Channel Strategy Professionals

        Blog:Kayak and American Airlines part ways

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        • For Sourcing & Vendor Management Professionals

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          • Downloads: 202
        • For eBusiness & Channel Strategy Professionals

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            • For Counterintuitive CEO Professionals

              Blog:Perspective On Zuckerberg

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                  Report:Market Overview: Web Content Management Systems

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                  • Downloads: 490
                • For Customer Insights Professionals

                  Blog:The Social Intelligence Landscape

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                    Report:Online Bill Pay 2007: Understanding The Mindset Of Holdouts, Fence-Sitters, And Quitters

                    Just 35% of online consumers pay bills at their bank or credit union's Web site. What about the rest? Citing a preference for check writing and the need for paper bills for record keeping, 71% of...

                    • Downloads: 693
                  • For Chief Information Officer Professionals

                    Blog:Nearly Half Of Indian CMOs Are In Search Of New Digital Vendors

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                      Blog:Vote For Forrester's IT Forum 2011 Theme

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                      • For Vendor Strategy Professionals

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                        • For Customer Insights Professionals

                          Blog:Is Neuromarketing On Your Roadmap?

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                          • For CMO Professionals

                            Report:The Convergence Of Brand, Customer Experience, And Marketing

                            CMOs Must Define The Brand/Customer Experience Relationship To Fuel Business Success

                            The line between the brand, marketing, and customer experience (CX) disciplines has blurred as people gain access to companies and products on their own terms. This requires an explicit architecture...

                            • Downloads: 743
                          • For Customer Insights Professionals

                            Blog:New Data On Dashboards

                            Happy Thanksgiving! I certainly have a lot to be thankful for: After a longer-than-usual dryspell, I have two new reports out in my new space. A case study on measuring engagement, and a data-driven...

                            • For Customer Experience Professionals

                              Report:Females Are More Satisfied With B2B Sites

                              The Online Satisfaction Of Genders And Generations At Work

                              We examined the satisfaction rates and online behaviors of B2B Web users from five generations: Gen Yers, Gen Xers, Younger Boomers, Older Boomers, and Seniors. Employees working online are generally...

                              • Downloads: 197
                            • For CIO Professionals

                              Webinar:Recruiting IT Talent

                              To register please contact Client Support at 617/613-5730 or 1-866-Forrester. Online registration for this teleconference is now closed.DescriptionThe job market has heated up — signaling that the...

                              • Downloads: 151
                            • For Sourcing & Vendor Management Professionals

                              Blog:Telstra's Creative Use Of Bandwidth Raises Its Customer Experience Game

                              Have you ever wondered if your home broadband is being effectively utilized? What if you could squeeze more out of your data allowance when outside your home? Telstra may have cracked this problem in...

                              • For eBusiness & Channel Strategy Professionals

                                Charts & Figures:Crédit Mutuel And Chase Let Customers Receive Personal Messages

                              • For Customer Experience Professionals

                                Blog:iPhone Versus Droid: A Personal Perspective

                                I’ve been meaning to write about this topic for a while. What got me past the tipping point was receiving yet another in the series of hilarious videos in the iPhone versus Evo wars. (I love...

                                • For Infrastructure & Operations Professionals

                                  Blog:It's Time For Mass-Customized Clothing And Apparel Products

                                  Calling all product strategists at big name clothing and apparel companies: If you work at the likes of Gap, Macy's, Nordstrom, or American Eagle Outfitters, we at Forrester think you are...

                                  • For CIO Professionals

                                    Report:Presenting IT To The Board Of Directors

                                    IT executives are occasionally asked to present to the highest level of enterprise oversight, the board of directors, usually at the recommendation and invitation of the CEO. A board presentation is...

                                    • Downloads: 7