About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Jost serves Application Development & Delivery Professionals, particularly in financial services. As an analyst, he is an expert on a number of architecture and technology topics in global banking, such as off-the-shelf banking platforms (including core banking), banking architecture, banking platform transformation, multichannel platforms, architecture, and strategy. He also led research into the business and technology aspects of banking in the future (banking in 2023).
During his more than ten years with Forrester, Jost has provided strategic analysis and pragmatic advice to executives, operational-level managers, and architects on topics such as strategy plans, architecture development, governance, and large-scale software development, integration, and deployment. As a conference speaker and quoted expert, Jost has addressed numerous topics, such as industry trends, implementation, and the operation and migration of applications and systems, as well as the economic and strategic issues around these technologies.
Jost came to Forrester through its acquisition of Giga Information Group. Prior to Giga, Jost was director of architecture at DG Bank, where he was responsible for the medium- and long-term development of architecture and related topics and for the definition of the technology part of its multichannel strategy. He was the chairman of the bank's architecture decision body. Prior to joining DG, Jost worked as a technology consultant for eight years. He was responsible for a consulting practice that ran projects in the architecture and information technology space. Earlier, Jost worked on database systems, operating systems, software development, Unix standardization, and IT security, including contributions to the German and European IT security criteria.
Jost holds the German equivalent of a master's degree in computer science from the RWTH Aachen University.
Brand Engagement The Consumer Way
The report "Brand Engagement The Consumer Way," originally written for market insights professionals, highlights key behaviors that today's US online consumers exhibit when they engage with companies...
Would it be please possible to have access to more precise information per country (Belgium)? Mostly for 1-1 & 1-2 graph. Thanks

Interesting: when surveying all types of agencies 86% said digital creative was core to their service while 86% also said social media strategy and execution was core. Great insight Chris. Thanks.
Have read this one three times already. Just a excellent report. "People make this big fuss about innovation -- at its core, it's about the four P's of marketing" Love this line: "As interactions...
CMO Group member Gail Stepanik-Keber, CMO of Servus Credit Union Ltd. is interested in your thoughts and best practices on following topic: "...I am truly trying to drive down to how marketing...
Executive Overview: The 21st Century Brand Marketing Playbook
In the 21st century, empowered consumers have steered brand marketing into foreign terrain — they have taken the driver's seat and told brands where, when, and how they want to be interacted...

This model allows you to assess your IT/marketing partnership readiness along the three critical dimensions of people, process, and technology. Use this model to identify strengths and weaknesses of...

It used to be that TV was one of the easiest media channels to plan against. Marketers pulled reach and frequency reports were content to know their spots aired during a show that got a specific...
This is excellent research and speaks to the need to focus on brand experience.
Many companies have maximized the value of information that has dominated technology investment and decision making since the early 1990s when the Internet boom began, computers got substantially...
Most marketers have earned their stripes in corporation or business schools that adopted a bottom-down linear approach to marketing planning. Today the advent of digital channels, with their planning...
US Connected TV Forecast, 2010 To 2015
Connected TVs are all the rage. Every TV maker features connectivity in the top half of their lineup, and major retailers have committed to only sell connected TVs by as soon as 2011. Despite this...
How To Diagnose And Treat Your Brand's Resilience And Responsiveness
CMOs who remain detached from the everyday pulse of consumer sentiment are putting their brands at great risk. A brand's health is more vulnerable in the digital age as consumer opinion travels...
Well done, Tracey. I am glad to see Forrester focusing more on Content Strategy and Content Marketing!
I attended MediaPost's Digital Out-Of-Home Forum a few weeks back and was struck by the opportunity being missed in this area due to siloed planning, inadequate creative, and an absence of compelling...
When making decisions about marketing, or product, strategy there are tons of places to go for information including:AnalystsPrimary/Secondary ResearchCompetitorsCustomersPersonal KnowledgeetcWhat...
According to a recent AdAge Article, births have surpassed immigration as the main driver of growth in the U.S. Hispanic market. This is reigniting the question of how brands can most effectively...