About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Jost serves Application Development & Delivery Professionals, particularly in financial services. As an analyst, he is an expert on a number of architecture and technology topics in global banking, such as off-the-shelf banking platforms (including core banking), banking architecture, banking platform transformation, multichannel platforms, architecture, and strategy. He also led research into the business and technology aspects of banking in the future (banking in 2023).
During his more than ten years with Forrester, Jost has provided strategic analysis and pragmatic advice to executives, operational-level managers, and architects on topics such as strategy plans, architecture development, governance, and large-scale software development, integration, and deployment. As a conference speaker and quoted expert, Jost has addressed numerous topics, such as industry trends, implementation, and the operation and migration of applications and systems, as well as the economic and strategic issues around these technologies.
Jost came to Forrester through its acquisition of Giga Information Group. Prior to Giga, Jost was director of architecture at DG Bank, where he was responsible for the medium- and long-term development of architecture and related topics and for the definition of the technology part of its multichannel strategy. He was the chairman of the bank's architecture decision body. Prior to joining DG, Jost worked as a technology consultant for eight years. He was responsible for a consulting practice that ran projects in the architecture and information technology space. Earlier, Jost worked on database systems, operating systems, software development, Unix standardization, and IT security, including contributions to the German and European IT security criteria.
Jost holds the German equivalent of a master's degree in computer science from the RWTH Aachen University.
What are the standards for uptime agreements, particularly in on-demand or SaaS-type agreements?
What should be considered when putting together a contract for a partnership with a SaaS supplier?
What are some key categories to check for when reviewing a SaaS contract?
Is it standard practice for a SaaS vendor to require a prospective customer to pay a full year's worth of fees even though the prospect will not begin to use the SaaS offering until midyear?
Are there any studies that compare the trends of software-as-a-service (SaaS) versus traditional perpetual software licensing and/or the right to use licenses?
We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...
What are other companies who have cloud sourced some of their apps doing about cloud-based app support team setup? Is it centralized or dispersed?
What are some examples of SaaS availability metrics?
How can sourcing executives work with business executives to ensure that service-level agreements (SLAs) translate into high availability of software-as-a-service (SaaS) for users?
I wanted to know the overall market potential for Oracle apps implementation as well as its market potential within different verticals, products and geographies.
Does Forrester have any longer-range projections for software-as-a-service (SaaS) uptake in the market over the next three to six years to help us plan our application strategy?
What are some enterprise resource planning (ERP) success stories and metrics?
Does Forrester have any perspective on the option of packaged solutions such as SAP or Oracle versus “do it yourself”?